Sep 01 2023 08:41 AM
1: With the new partner scheme, why is there no weighting for types of Office 365 licenses sold?
A customer 11 Exchange online licenses, are a valid workload. However, a second customer with 8 Microsoft 365 Business Premium is not a valid workload. Surely the second customer should have more weighing based on license value?
2: In a current business climate where businesses even Microsoft are making redundancies, we as partners have to buck that global trend and sell more Microsoft licenses annually to our customers.
3: Microsoft next big push is AI, like most technologies these are designed create efficiencies (reduce head count), again we are encouraged to sell our customers AI and expected the same customers buy more licenses.
With points 2 and 3 in mind, shouldn’t customer retention carry a higher value.
Sep 01 2023 11:16 AM
Hi @Danimal-1
Thank you for engaging on this partner community. These are great points!
While I don't have an answer and feedback to provide, you should consider attending the next partner hour to discuss these points - Register for September 13 Business Applications Partner Hour - Microsoft Community Hub
If there's not enough time during the session, I suggest putting your questions/points in the chat so that someone can get back to you
Regards,
Microsoft CSP Licensing Concierge
Sep 04 2023 01:04 AM
Sep 04 2023 03:48 PM - edited Sep 04 2023 03:49 PM
Microsoft is very interested in your feedback, however, there are proper channels to follow.
As mentioned, please attend the partner hour to provide feedback.
Regards,
Microsoft CSP Licensing Concierge
Sep 05 2023 12:57 AM
@LicensingConcierge1 It was suggested by Microsoft Partner Support on two separate occasions to use this channel. Now you say this is not the correct channel. This just about sums up the whole process of trying to Partner with Microsoft.
Sep 05 2023 06:50 AM - edited Sep 05 2023 06:53 AM
Hi @Danimal-1
1: With the new partner scheme, why is there no weighting for types of Office 365 licenses sold?
A customer 11 Exchange online licenses, are a valid workload. However, a second customer with 8 Microsoft 365 Business Premium is not a valid workload. Surely the second customer should have more weighing based on license value?
In order to provide an accurate response, would you mind clarifying your question please?
2: In a current business climate where businesses even Microsoft are making redundancies, we as partners have to buck that global trend and sell more Microsoft licenses annually to our customers.
I thought you were making a point of discussion for other partners. If you have a specific question.
In order to provide the most accurate response, would you mind clarifying (or rephrasing) your question?
3: Microsoft next big push is AI, like most technologies these are designed create efficiencies (reduce head count), again we are encouraged to sell our customers AI and expected the same customers buy more licenses.
I thought you were making a point of discussion for other partners. If you have a specific question.
In order to provide the most accurate response, would you mind clarifying (or rephrasing) your question?
With points 2 and 3 in mind, shouldn’t customer retention carry a higher value.
Sep 05 2023 07:38 AM
Sep 05 2023 08:02 AM - edited Sep 05 2023 08:41 AM
Why is there not a weighting for higher value licenses?
When you say "weighting", are you asking about partner incentive payout? If so, there are other variables that apply to each scenario, such as what program you're the licenses were purchased under, etc. That said, unfortunately I cannot respond to how you're being paid incentive for your product types, so please review the following and submit a support ticket per the guidance on the following link - How to contact support for help with incentives - Microsoft Support
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
Regards,
Microsoft CSP Licensing Concierge
Sep 05 2023 08:33 AM
Sep 05 2023 09:04 AM - edited Sep 05 2023 09:05 AM
Per my last reply, there are other variables that apply to each scenario, such as what program you're the licenses were purchased under, etc., so my suggestion is that you provide that information along w/ your support ticket request. That is all of the information that I have on this subject matter.
2. If you'd like to submit questions for the remaining (2) points that you've posted, please reply with specific questions:
Regards,
Microsoft CSP Licensing Concierge
Sep 05 2023 09:26 AM
Sep 05 2023 09:34 AM
Sep 13 2023 08:09 AM