Would someone from the Microsoft Partner Program please answer three simple questions

[Danimal-1]

1: With the new partner scheme, why is there no weighting for types of Office 365 licenses sold? 

A customer 11 Exchange online licenses, are a valid workload. However, a second customer with 8 Microsoft 365 Business Premium is not a valid workload. Surely the second customer should have more weighing based on license value?

2: In a current business climate where businesses even Microsoft are making redundancies, we as partners have to buck that global trend and sell more Microsoft licenses annually to our customers.

3: Microsoft next big push is AI, like most technologies these are designed create efficiencies (reduce head count), again we are encouraged to sell our customers AI and expected the same customers buy more licenses.

With points 2 and 3 in mind, shouldn’t customer retention carry a higher value.

[#2]

Hi @Danimal-1 

Thank you for engaging on this partner community. These are great points!

While I don't have an answer and feedback to provide, you should consider attending the next partner hour to discuss these points - Register for September 13 Business Applications Partner Hour - Microsoft Community Hub

If there's not enough time during the session, I suggest putting your questions/points in the chat so that someone can get back to you 

Regards,

Microsoft CSP Licensing Concierge

[#3]

It is a same you are not able to answer these three very simple questions. I thought Microsoft wanted feedback!

[#4]

@Danimal-1 

Microsoft is very interested in your feedback, however, there are proper channels to follow. 

As mentioned, please attend the partner hour to provide feedback.

Regards,

Microsoft CSP Licensing Concierge

[#5]

@LicensingConcierge1 It was suggested by Microsoft Partner Support on two separate occasions to use this channel. Now you say this is not the correct channel. This just about sums up the whole process of trying to Partner with Microsoft.

[#6]

Hi @Danimal-1 

Would someone from the Microsoft Partner Program please answer three simple questions

1: With the new partner scheme, why is there no weighting for types of Office 365 licenses sold? 

A customer 11 Exchange online licenses, are a valid workload. However, a second customer with 8 Microsoft 365 Business Premium is not a valid workload. Surely the second customer should have more weighing based on license value?

In order to provide an accurate response, would you mind clarifying your question please?

2: In a current business climate where businesses even Microsoft are making redundancies, we as partners have to buck that global trend and sell more Microsoft licenses annually to our customers.

I thought you were making a point of discussion for other partners. If you have a specific question. 

In order to provide the most accurate response, would you mind clarifying (or rephrasing) your question?

3: Microsoft next big push is AI, like most technologies these are designed create efficiencies (reduce head count), again we are encouraged to sell our customers AI and expected the same customers buy more licenses.

I thought you were making a point of discussion for other partners. If you have a specific question. 

In order to provide the most accurate response, would you mind clarifying (or rephrasing) your question?

With points 2 and 3 in mind, shouldn’t customer retention carry a higher value.

[#7]

1: With the new partner scheme, why is there no weighting for types of Office 365 licenses sold? 

A customer 11 Exchange online licenses, are a valid workload. However, a second customer with 8 Microsoft 365 Business Premium is not a valid workload. Surely the second customer should have more weighing based on license value?

In order to provide an accurate response, would you mind clarifying your question please?

2: In a current business climate where businesses even Microsoft are making redundancies, we as partners have to buck that global trend and sell more Microsoft licenses annually to our customers.

I thought you were making a point of discussion for other partners. If you have a specific question. 

In order to provide the most accurate response, would you mind clarifying (or rephrasing) your question?

3: Microsoft next big push is AI, like most technologies these are designed create efficiencies (reduce head count), again we are encouraged to sell our customers AI and expected the same customers buy more licenses.

I thought you were making a point of discussion for other partners. If you have a specific question. 

In order to provide the most accurate response, would you mind clarifying (or rephrasing) your question?

With points 2 and 3 in mind, shouldn’t customer retention carry a higher value.

[#8]

Question one is simple, why is a customer with 11 licenses of Exchange Online licenses total value in UK £36.30 per month is deemed a valid workload as there are 11 seats. However, a second different customer 8 licenses of Microsoft 365 Business Premium licenses total value UK £144.80 per month is not a valid workload as there are only 8 seats. Why is there not a weighting for higher value licenses?

[#9]

@Danimal-1 

Why is there not a weighting for higher value licenses?

When you say "weighting", are you asking about partner incentive payout?  If so, there are other variables that apply to each scenario, such as what program you're the licenses were purchased under, etc.  That said, unfortunately I cannot respond to how you're being paid incentive for your product types, so please review the following and submit a support ticket per the guidance on the following link - How to contact support for help with incentives - Microsoft Support

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

Regards,

Microsoft CSP Licensing Concierge

[#10]

This is not about incentives it is about qualification criteria! My example 11 seats Exchange Online is a valid workload, 8 Seats Microsoft 365 Business Premium is not valid workload! Surely the 8 seats of Microsoft 365 Business Premium is a more eligible customer!

SMB track: Each customer tenant having at least 1 workload with paid seats between 11 to 300 is counted to be an eligible Tenant for SMB track.

[#11]

@Danimal-1 

1. I've discussed your post with a Microsoft SME on this topic and it was confirmed that you will need to submit a support ticket to raise this question.  This Partner Benefit community cannot address your question about how your specific scenario meets/does not meet the qualification criteria. 

Per my last reply, there are other variables that apply to each scenario, such as what program you're the licenses were purchased under, etc., so my suggestion is that you provide that information along w/ your support ticket request. That is all of the information that I have on this subject matter.

2. If you'd like to submit questions for the remaining (2) points that you've posted, please reply with specific questions:

Regards,

Microsoft CSP Licensing Concierge

[#12]

As mentioned earlier in the thread Microsoft Partner support suggested I post my comments on this community site, now you are telling to open a new Microsoft Partner Support case! I give up!

[#13]

I'm sorry that you were misdirected to this community for this scenario. At least it's confirmed that a support ticket is required, so I understand your frustration, however, I would not give up as I'm sure you'll receive an answer for to question #1.

As mentioned, I've discussed your post with a Microsoft SME on this topic and it was confirmed that you will need to submit a support ticket to raise this question. This Partner Benefit community cannot address your question about how your specific scenario meets/does not meet the qualification criteria.


Regards,

Microsoft CSP Licensing Concierge

[#14]

Joined the Business Applications Partner Hour as you suggested, it was a waste of my time. The subject matter was as AI again and Business Solutions.