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Forum Discussion

Danimal-1

Copper Contributor

Sep 01, 2023

Would someone from the Microsoft Partner Program please answer three simple questions

1: With the new partner scheme, why is there no weighting for types of Office 365 licenses sold? A customer 11 Exchange online licenses, are a valid workload. However, a second customer with 8 Micr...

Microsoft

Sep 05, 2023

I'm sorry that you were misdirected to this community for this scenario. At least it's confirmed that a support ticket is required, so I understand your frustration, however, I would not give up as I'm sure you'll receive an answer for to question #1.

As mentioned, I've discussed your post with a Microsoft SME on this topic and it was confirmed that you will need to submit a support ticket to raise this question. This Partner Benefit community cannot address your question about how your specific scenario meets/does not meet the qualification criteria.

Regards,

Microsoft CSP Licensing Concierge

Danimal-1

Copper Contributor

Sep 13, 2023

Joined the Business Applications Partner Hour as you suggested, it was a waste of my time. The subject matter was as AI again and Business Solutions.

Resources

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A customer 11 Exchange online licenses, are a valid workload. However, a second customer with 8 Micr...","body@stringLength":"894","rawBody":"

1: With the new partner scheme, why is there no weighting for types of Office 365 licenses sold?

A customer 11 Exchange online licenses, are a valid workload. However, a second customer with 8 Microsoft 365 Business Premium is not a valid workload. Surely the second customer should have more weighing based on license value?

2: In a current business climate where businesses even Microsoft are making redundancies, we as partners have to buck that global trend and sell more Microsoft licenses annually to our customers.

3: Microsoft next big push is AI, like most technologies these are designed create efficiencies (reduce head count), again we are encouraged to sell our customers AI and expected the same customers buy more licenses.

With points 2 and 3 in mind, shouldn’t customer retention carry a higher value.

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Would someone from the Microsoft Partner Program please answer three simple questions","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3918643"},"body":"This is not about incentives it is about qualification criteria! My example 11 seats Exchange Online is a valid workload, 8 Seats Microsoft 365 Business Premium is not valid workload! Surely the 8 seats of Microsoft 365 Business Premium is a more eligible customer!

SMB track: Each customer tenant having at least 1 workload with paid seats between 11 to 300 is counted to be an eligible Tenant for SMB track.","body@stringLength":"420","rawBody":"This is not about incentives it is about qualification criteria! My example 11 seats Exchange Online is a valid workload, 8 Seats Microsoft 365 Business Premium is not valid workload! Surely the 8 seats of Microsoft 365 Business Premium is a more eligible customer!

SMB track: Each customer tenant having at least 1 workload with paid seats between 11 to 300 is counted to be an eligible Tenant for SMB track.","author":{"__ref":"User:user:1941041"},"isEscalated":null,"postTime":"2023-09-05T08:33:37.916-07:00"},"ForumReplyMessage:message:3918669":{"__typename":"ForumReplyMessage","id":"message:3918669","revisionNum":2,"uid":3918669,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"conversation":{"__ref":"Conversation:conversation:3916031"},"subject":"Re: Would someone from the Microsoft Partner Program please answer three simple questions","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3918669"},"body":"

Danimal-1

I've discussed your post with a Microsoft SME on this topic and it was confirmed that you will need to submit a support ticket to raise this question. This Partner Benefit community cannot address your question about how your specific scenario meets/does not meet the qualification criteria.

Per my last reply, there are other variables that apply to each scenario, such as what program you're the licenses were purchased under, etc., so my suggestion is that you provide that information along w/ your support ticket request. That is all of the information that I have on this subject matter.

2. If you'd like to submit questions for the remaining (2) points that you've posted, please reply with specific questions:

Regards,

Microsoft CSP Licensing Concierge

","body@stringLength":"2205","rawBody":"

I've discussed your post with a Microsoft SME on this topic and it was confirmed that you will need to submit a support ticket to raise this question. This Partner Benefit community cannot address your question about how your specific scenario meets/does not meet the qualification criteria.

2. If you'd like to submit questions for the remaining (2) points that you've posted, please reply with specific questions:

Regards,

Microsoft CSP Licensing Concierge

","author":{"__ref":"User:user:1582500"},"isEscalated":null,"postTime":"2023-09-05T09:04:12.147-07:00","parent":{"__ref":"ForumReplyMessage:message:3918643"}},"ForumReplyMessage:message:3918695":{"__typename":"ForumReplyMessage","id":"message:3918695","revisionNum":1,"uid":3918695,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"conversation":{"__ref":"Conversation:conversation:3916031"},"subject":"Re: Would someone from the Microsoft Partner Program please answer three simple questions","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3918695"},"body":"As mentioned earlier in the thread Microsoft Partner support suggested I post my comments on this community site, now you are telling to open a new Microsoft Partner Support case! I give up!","body@stringLength":"190","rawBody":"As mentioned earlier in the thread Microsoft Partner support suggested I post my comments on this community site, now you are telling to open a new Microsoft Partner Support case! I give up!","author":{"__ref":"User:user:1941041"},"isEscalated":null,"postTime":"2023-09-05T09:26:46.424-07:00","parent":{"__ref":"ForumReplyMessage:message:3918669"}},"ForumReplyMessage:message:3918702":{"__typename":"ForumReplyMessage","id":"message:3918702","revisionNum":1,"uid":3918702,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"conversation":{"__ref":"Conversation:conversation:3916031"},"subject":"Re: Would someone from the Microsoft Partner Program please answer three simple questions","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3918702"},"body":"I'm sorry that you were misdirected to this community for this scenario. At least it's confirmed that a support ticket is required, so I understand your frustration, however, I would not give up as I'm sure you'll receive an answer for to question #1.

As mentioned, I've discussed your post with a Microsoft SME on this topic and it was confirmed that you will need to submit a support ticket to raise this question. This Partner Benefit community cannot address your question about how your specific scenario meets/does not meet the qualification criteria.

Regards,

Microsoft CSP Licensing Concierge
","body@stringLength":"651","rawBody":"I'm sorry that you were misdirected to this community for this scenario. At least it's confirmed that a support ticket is required, so I understand your frustration, however, I would not give up as I'm sure you'll receive an answer for to question #1.

As mentioned, I've discussed your post with a Microsoft SME on this topic and it was confirmed that you will need to submit a support ticket to raise this question. This Partner Benefit community cannot address your question about how your specific scenario meets/does not meet the qualification criteria.

Regards,

Microsoft CSP Licensing Concierge
","author":{"__ref":"User:user:1582500"},"isEscalated":null,"postTime":"2023-09-05T09:34:19.939-07:00","parent":{"__ref":"ForumReplyMessage:message:3918695"},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Revision:revision:3926462_1":{"__typename":"Revision","id":"revision:3926462_1","lastEditTime":"2023-09-13T08:09:25.258-07:00"},"QueryVariables:ReplyList:message:3926462:1":{"__typename":"QueryVariables","id":"ReplyList:message:3926462:1","value":{"id":"message:3926462","sorts":{"postTime":{"direction":"DESC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1743095130000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1743095130000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1743095130000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1743095130000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1743095130000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1743095130000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1743095130000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1743095130000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1743095130000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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