Unable to see "Customers" box on the homepage

Copper Contributor


I have recently signed up for MPN. I have enrolled for below programs:


I do not have any active membership. (No Action Pack / others)

I want to resell Microsoft 365 Email to one of my customer. However, I do not see any "Customers" box on the homepage:


Below is the permissions that is assigned to the logged in user:










I am really struggling to figure out what is missing. It will be really grateful if someone can help me on this. Many thanks in advance.




3 Replies



I'm sorry for your inconvenience.  


It sounds like you're a Reseller, correct?  If so, Resellers should contact their Indirect Provider for any assistance. 


Othewise, have you reviewed the following document? Troubleshoot setting up your Partner Center account or Microsoft AI Cloud Partner Program renewal is...






If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Microsoft CSP Licensing Concierge

@Prateek81865 you probably still needs to enroll for the Cloud Solutions Provider (CSP) program and, like LicensingConcierge said, find a Indirect Provider (in your region) and establish a CSP Partner Relationship as an Indirect Reseller with them. 


*** edited by Moderator *** See more information about this process here: Enroll in the Cloud Solution Provider program - Partner Center | Microsoft Learn 

Start the CSP enrollment here: Introduction (microsoft.com) 

Hi @MartijnElfers 


Thanks a bunch!


I have the same documentation, however, I didn't the info links since resellers should contact their indirect provider, I've unlinked the documents that you've referred to since Partners must log into Partner Center to access this documentation. 


Thank you for your assistance.:smile:



Microsoft CSP Licensing Concierge