DPOR and PAL not correctly tracking, not getting anywhere with partner support
Hi,
We have many deployments for Power Automate and the greater Power Platform with our clients. We guide organizations of all sizes from sole proprietorships through fortune 500s through their automation journeys. We always try to have the deployments linked via DPOR or PAL as well as have created proofs of execution / engagement documents.
Under our business applications solutions partner status, it shows our deployments and usage growth at 0 on both.
Some of these deployments are quite large, so it can't be that all of them don't qualify.
Our other linkages such as data&AI, infrastructure and digital &app innovation seem to work perfectly.
Does anyone have any suggestions to why this is?
We have been having this issue for over a year, with no useful answers from partner support and it is significantly impacting us. Microsoft sellers are also trying to get partner support to help us but it's going nowhere.
In the case of a renewal of an EA agreement where a new agreement number is created, then a new subscription ID will also be created. In such cases the DPOR on the old subscription will not be transposed to the new subscription, so the global admin of the new subscription will need to add a DPOR (be-it the former DPOR or a net new partner).
Have you checked to see if you've missed any DPOR change notifications?
If you've confirmed that the basic details on the link(s) above is correct, my suggestion is that you contact askpi@microsoft.com.
I realize that your question is about DPOR & PAL, however, for specific partner incentives issues, please contact one of our region-based support teams
o Asia Pacific and Greater China ociapgc@microsoft.com
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Still struggling with this one. Seems that revenue is tracking but usage is not. We linked ALL users who deployed bots across all our clients with PAL but still no luck
Do you know if there is anything extra we can do to show usage? we more than qualify and we have been stuck for over a year. This is severely impacting our business
Unfortunately, I cannot provide tech support, therefore, my previous reply is the information that I have.
Regards,
Microsoft CSP Licensing Concierge
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support","id":"message:3848342","revisionNum":1,"author":{"__ref":"User:user:1900881"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"conversation":{"__ref":"Conversation:conversation:3848342"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3848342"},"body":"
Hi,
We have many deployments for Power Automate and the greater Power Platform with our clients. We guide organizations of all sizes from sole proprietorships through fortune 500s through their automation journeys. We always try to have the deployments linked via DPOR or PAL as well as have created proofs of execution / engagement documents.
Under our business applications solutions partner status, it shows our deployments and usage growth at 0 on both.
Some of these deployments are quite large, so it can't be that all of them don't qualify.
Our other linkages such as data&AI, infrastructure and digital &app innovation seem to work perfectly.
Does anyone have any suggestions to why this is?
We have been having this issue for over a year, with no useful answers from partner support and it is significantly impacting us. Microsoft sellers are also trying to get partner support to help us but it's going nowhere.
Any help would be greatly appreciated.
","body@stringLength":"1169","rawBody":"
Hi,
We have many deployments for Power Automate and the greater Power Platform with our clients. We guide organizations of all sizes from sole proprietorships through fortune 500s through their automation journeys. We always try to have the deployments linked via DPOR or PAL as well as have created proofs of execution / engagement documents.
Under our business applications solutions partner status, it shows our deployments and usage growth at 0 on both.
Some of these deployments are quite large, so it can't be that all of them don't qualify.
Our other linkages such as data&AI, infrastructure and digital &app innovation seem to work perfectly.
Does anyone have any suggestions to why this is?
We have been having this issue for over a year, with no useful answers from partner support and it is significantly impacting us. Microsoft sellers are also trying to get partner support to help us but it's going nowhere.
Any help would be greatly appreciated.
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DPOR and PAL not correctly tracking, not getting anywhere with partner support","moderationData":{"__ref":"ModerationData:moderation_data:3864494"},"body":"
In the case of a renewal of an EA agreement where a new agreement number is created, then a new subscription ID will also be created. In such cases the DPOR on the old subscription will not be transposed to the new subscription, so the global admin of the new subscription will need to add a DPOR (be-it the former DPOR or a net new partner).
Have you checked to see if you've missed any DPOR change notifications?
\n
\n
\n
\n
If you've confirmed that the basic details on the link(s) above is correct, my suggestion is that you contact askpi@microsoft.com.
\n
\n
I realize that your question is about DPOR & PAL, however, for specific partner incentives issues, please contact one of our region-based support teams
o Asia Pacific and Greater China ociapgc@microsoft.com
\n
\n
\n
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
\n
Regards,
\n
Microsoft CSP Licensing Concierge
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":1,"postTime":"2023-07-03T10:43:28.032-07:00","lastPublishTime":"2023-07-03T10:43:28.032-07:00","metrics":{"__typename":"MessageMetrics","views":1133},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTB8Mi4xfG98M3wxMDc6MCwxMzI6MXwx","node":{"__ref":"ForumReplyMessage:message:3899112"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3899112":{"__typename":"ModerationData","id":"moderation_data:3899112","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3899112":{"__typename":"ForumReplyMessage","id":"message:3899112","revisionNum":1,"author":{"__ref":"User:user:1900881"},"readOnly":false,"repliesCount":3,"uid":3899112,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"parent":{"__ref":"ForumReplyMessage:message:3864494"},"conversation":{"__ref":"Conversation:conversation:3848342"},"subject":"Re: DPOR and PAL not correctly tracking, not getting anywhere with partner support","moderationData":{"__ref":"ModerationData:moderation_data:3899112"},"body":"Thanks for the response!
Still struggling with this one. Seems that revenue is tracking but usage is not. We linked ALL users who deployed bots across all our clients with PAL but still no luck
Do you know if there is anything extra we can do to show usage? we more than qualify and we have been stuck for over a year. This is severely impacting our business
Thanks","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-08-14T08:35:02.740-07:00","lastPublishTime":"2023-08-14T08:35:02.740-07:00","metrics":{"__typename":"MessageMetrics","views":1019},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTB8Mi4xfG98MXwxMDc6MCwxMzI6MXwx","node":{"__ref":"ForumReplyMessage:message:3899378"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3899378":{"__typename":"ModerationData","id":"moderation_data:3899378","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3899378":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1582500"},"id":"message:3899378","revisionNum":1,"uid":3899378,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"parent":{"__ref":"ForumReplyMessage:message:3899112"},"conversation":{"__ref":"Conversation:conversation:3848342"},"subject":"Re: DPOR and PAL not correctly tracking, not getting anywhere with partner support","moderationData":{"__ref":"ModerationData:moderation_data:3899378"},"body":"Unfortunately, I cannot provide tech support, therefore, my previous reply is the information that I have.
Regards,
Microsoft CSP Licensing Concierge
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