DPOR and PAL not correctly tracking, not getting anywhere with partner support

Hi rozone 

Things to consider:

• In the case of a renewal of an EA agreement where a new agreement number is created, then a new subscription ID will also be created. In such cases the DPOR on the old subscription will not be transposed to the new subscription, so the global admin of the new subscription will need to add a DPOR (be-it the former DPOR or a net new partner).
• Are you linked? As you know, in order to get credit for the services, you can associate your partner network ID with the Azure credential used for service delivery that's in your customers’ production environments using the Partner Admin Link (PAL). Link a partner ID to your Power Platform and Dynamics Customer Insights accounts with your Azure credentials - Microsoft Cost Management | Microsoft Learn
  
• Have you checked to see if you've missed any DPOR change notifications?

If you've confirmed that the basic details on the link(s) above is correct, my suggestion is that you contact askpi@microsoft.com.

I realize that your question is about DPOR & PAL, however, for specific partner incentives issues, please contact one of our region-based support teams

o North America: ocina@microsoft.com

o EMEA: ociemea@microsoft.com

o LATAM ocilatam@microsoft.com

o Asia Pacific and Greater China ociapgc@microsoft.com

If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge