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mykolabobukh's avatar
mykolabobukh
Copper Contributor
Sep 07, 2023

CSP Verification issue

Hi 

Please help us.

We have a working CSP location for few years (incentives, customers and workshops are linked). Microsoft started re-verification for some reason. We submitted all required docs but received same answers that it’s not enough and asking for same information we already supplied. 
we opened a ticket to solve the problem but due to slow response from support (more than a week), the process removed the location. Whom we should escalate this? 

In my understanding if the issue exists and respective ticket is opened there should be no termination of account. 

CSP
Indirect
Indirect reseller
Partner question
  • LicensingConcierge1's avatar
    LicensingConcierge1
    Icon for Microsoft rankMicrosoft
    Sep 07, 2023

    Hi mykolabobukh 

     

    I'm sorry that you have not received a response from your support ticket. 

     

    Unfortunately, I cannot escalate your issue. Hopefully you'll get a response soon.

     

    Otherwise, for support and questions for onboarding into the CSP Process please do reach out to the alias below: cspplm@microsoft.com

     

     


    If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


    Regards,

    Microsoft CSP Licensing Concierge

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