Final Update: Thursday, 12 September 2019 06:56 UTC
We've confirmed that all systems are back to normal with no customer impact as of 09/12, 04:30 UTC. Our logs show the incident started on 09/12, 02:40 UTC and that during the 1 hour and 50 minutes that it took to resolve the issue 23% of customers in EUS region may have experienced delay in receiving the Log Alerts or missing alerts.
Root Cause: The failure was due to high traffic volume which caused throttling from dependent service.
Incident Timeline: 1 Hour & 50 minutes - 09/12, 02:40 UTC through 09/12, 04:30 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.