Experiencing Latency Issue or missing Alerts for Log Search Alert in EUS region - 09/12 - Resolved
Published Sep 11 2019 11:59 PM 955 Views
Final Update: Thursday, 12 September 2019 06:56 UTC

We've confirmed that all systems are back to normal with no customer impact as of 09/12, 04:30 UTC. Our logs show the incident started on 09/12, 02:40 UTC and that during the 1 hour and 50 minutes that it took to resolve the issue 23% of customers in EUS region may have experienced delay in receiving the Log Alerts or missing alerts.
  • Root Cause: The failure was due to high traffic volume which caused throttling from dependent service.
  • Incident Timeline: 1 Hour & 50 minutes - 09/12, 02:40 UTC through 09/12, 04:30 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.


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Last update:
‎Sep 11 2019 11:59 PM
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