Experiencing issues registering subscriptions with Microsoft.Insights RP - 06/09 - Resolved

[Azure-Monitor-Team]

Final Update: Tuesday, 09 June 2020 03:47 UTC

We've confirmed that all systems are back to normal with no customer impact as of 06/09, 03:08 UTC. Our logs show the incident started on 06/06, 23:26 UTC and that during the 2 days, 3 hours and 42 minutes that it took to resolve the issue, Customers may notice that when performing any ARM action referencing the Microsoft.Insights resource provider in Central US, it may take longer that usual for ARM to complete the requests.

• Root Cause: The failure was due to an isolated frontend instance responding to requests improperly, impacting the ability of ARM to access the resource provider
• Incident Timeline: 2 days, 3 hours & 42 minutes - 06/06, 23:26 UTC through 06/09, 03:08 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Eric Singleton

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Update: Tuesday, 09 June 2020 01:54 UTC

Root cause has been isolated to a frontend processor instance responding to requests improperly which was impacting the ability of ARM to access the resource provider. To address this issue we are removing the bad instance and replacing it with a new one. Customers may notice that when performing any ARM action referencing the Microsoft.Insights resource provider in Central US, it may take longer that usual for ARM to complete the requests.

• Work Around: None
• Next Update: Before 06/09 05:00 UTC

-Jeff

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Initial Update: Tuesday, 09 June 2020 00:36 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers creating new subscriptions in North Central US region will experience issues registering their subscriptions with the Microsoft.Insights resource provider.

• Work Around: None
• Next Update: Before 06/09 05:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Jeff

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