Experiencing Data Latency Issues for WEU in Azure and OMS portal for Log Analytics - 12/18 - Resolved

[Azure-Monitor-Team]

First published on MSDN on Dec 18, 2018

Final Update: Tuesday, 18 December 2018 03:57 UTC

We've confirmed that all systems are back to normal with no customer impact as of 12/18, 03:30 UTC. Our logs show the incident started on 12/17, 17:00 UTC and that during the 10 hours and 30 minutes that it took to resolve the issue 0.128% of customers experienced data latency for new custom logs.

• Root Cause: The failure was due to a config issue in one of the dependent service.
• Incident Timeline: 10 Hours & 30 minutes - 12/17, 17:00 UTC through 12/18, 03:30 UTC

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Vishal Suram

Update: Tuesday, 18 December 2018 03:05 UTC

We continue to investigate issues within Log Analytics. Root cause is not fully understood at this time. Some WEU customers continue to experience data latency issues for new custom logs. We are working to establish the start time for the issue, initial findings indicate that the problem began at 12/17 ~17:00 UTC. We currently have no estimate for resolution.

• Work Around: NA
• Next Update: Before 12/18 05:30 UTC

-Vishal Suram