Experiencing Data Latency issue in Azure Portal for Metric Data in West Europe region - 07/31 - Resolved

[Azure-Monitor-Team]

First published on MSDN on Jul 31, 2018

Final Update: Tuesday, 31 July 2018 14:49 UTC

We've confirmed that all systems are back to normal with no customer impact as of 07/31, 12:30 UTC. Our logs show the incident started on 07/31, 07:30 UTC and that during the 5 hours that it took to resolve the issue some customers may have been unable to query metric data, and/or may have received failure notifications when retrieving Application Insights data.

• Root Cause: The failure was due to a recent deployment that prevented submitted data from fully propagating through our backend systems.
• Incident Timeline: 5 Hours - 07/31, 07:30 UTC through 07/31, 12:30 UTC.

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Mohini Nikam

Update: Tuesday, 31 July 2018 12:26 UTC

Root cause has been isolated to metric data latency in West Europe region. We have deployed the fix to mitigate the issue. Some customers may experience metric data latency in West Europe region.

• Work Around: None
• Next Update: Before 07/31 15:30 UTC

-Mohini

Initial Update: Tuesday, 31 July 2018 11:35 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers in West Europe region may experience metrics Data Latency.

• Work Around: None
• Next Update: Before 07/31 14:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Mohini Nikam