Final Update: Friday, 22 November 2019 17:15 UTC
We've confirmed that all systems are back to normal as of 11/22, 16:58 UTC. Our logs show the incident started on 11/22, 08:23 UTC and that during the 8 hours 35 minutes that it took to resolve the issue 18% of customers in East US region might have encountered error messages when trying to use virtual machine Service Map data in Azure portal.
- Root Cause: The failure was due to issue in one of our back end services.
- Incident Timeline: 8 Hours & 35 minutes - 11/22, 08:23 UTC through 11/22, 16:58 UTC
We understand that customers rely on Service Map as a critical service and apologize for any impact this incident caused.
-Sindhu