Final Update: Thursday, 24 September 2020 14:28 UTC
We've confirmed that all systems are back to normal with no customer impact as of 09/24, 14:15 UTC. Our logs show the incident started on 09/24, 11:00 UTC and that during the 3 hours 15 mins that it took to resolve the issue some customers may have experienced data access issue and issues with missed or delayed Log Search alerts in South UK, Central US and North Europe regions.
- Root Cause: The failure was due to issue with one of our backend services.
- Incident Timeline: 3 Hours & 15 minutes - 09/24, 11:00 UTC through 09/24, 14:15 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.
-Rama
Initial Update: Thursday, 24 September 2020 13:10 UTC
We are aware of issues within Application Insights and are actively investigating. Some customers may experience data access issue and issues with missed or delayed Log Search alerts in South UK and North Europe regions.
- Work Around: None
- Next Update: Before 09/24 15:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Rama
