Experiencing Data Access issue in Azure Portal for Many Data Types - 07/15 - Resolved
Published Jul 15 2020 12:54 PM 1,541 Views
Final Update: Wednesday, 15 July 2020 20:40 UTC

We've confirmed that all systems are back to normal as of 7/15, 20:00 UTC. Our logs show the incident started on 7/15, 12:26 UTC and that during the 7 hours 34 minutes that it took to resolve the issue 17% of customers globally might not be able to access Live Metrics data in Azure Portal. 
  • Root Cause: The failure was due to issue in one of our dependent services.
  • Incident Timeline: 7 Hours & 34 minutes - 7/15, 12:26 UTC through 7/15, 20:00 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Initial Update: Wednesday, 15 July 2020 19:49 UTC

We are aware of issues within Application Insights and are actively investigating. Globally 17% of customers may not be able to access Live Metrics data in Azure portal. 
  • Work Around: None
  • Next Update: Before 07/15 22:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.

Version history
Last update:
‎Jul 15 2020 11:35 PM
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