Experiencing Data Access Issue in Azure portal for Log Analytics - 04/26 - Resolved
Published Apr 26 2021 08:46 AM 721 Views
Final Update: Monday, 26 April 2021 22:01 UTC

We've confirmed that all systems are back to normal with no customer impact as of 04/26, 20:40 UTC. Our logs show the incident started on 04/26, 15:39 UTC and that during the 5 hours and 1 minute that it took to resolve the issue some customers may have experienced issues with data access and delayed or missed Log Search Alerts in West US Region.
  • Root Cause: The failure was due to operational threshold on one of our backend services.
  • Incident Timeline: 5 Hours & 1 minutes - 04/26, 15:39 UTC through 04/26, 20:40 UTC
We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Jayadev

Update: Monday, 26 April 2021 18:19 UTC

We continue to investigate issues within Log Analytics. Root cause is not fully understood at this time. Some customers continue to experience issues with data access and delayed or missed Log Search Alerts in West US Region. Initial findings indicate that the problem began at 04/26 15:39 UTC. 
  • Work Around: None
  • Next Update: Before 04/26 22:30 UTC
-Jayadev

Initial Update: Monday, 26 April 2021 15:43 UTC

We are aware of issues within Log Analytics and are actively investigating. Some customers may experience data access issues and delayed or missed Log Search Alerts in West US region.
  • Work Around: None
  • Next Update: Before 04/26 18:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Soumyajeet

Version history
Last update:
‎Apr 28 2021 09:40 AM
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