Experiencing Data Access Issue in Azure portal for Log Analytics - 03/31 - Resolved

[Azure-Monitor-Team]

Final Update: Tuesday, 31 March 2020 16:59 UTC

We've confirmed that all systems are back to normal with no customer impact as of 03/31,16:50 UTC. Our logs show the incident started on 03/31, 11:30 UTC and that during the 5 hours and 20 minutes that it took to resolve the issue some customers using Log Analytics in West Europe experienced issues with data access and ingestion latency which may have caused Log Search Alerts to be missed, delayed or incorrect for resources in the region.

• Root Cause: The failure was due to issues with one of the backend services.
• Incident Timeline: 5 Hours & 20 minutes - 03/31, 11:30 UTC through 03/31,16:50 UTC

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Jayadev

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Initial Update: Tuesday, 31 March 2020 13:42 UTC

We are aware of issues within Log Analytics and are actively investigating. Our logs show the incident started on 03/31 ,11:30 UTC and some customers may experience data access or intermittently experience data ingestion Latency issues in West Europe. 

• Work Around: None
• Next Update: Before 03/31 16:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Syed

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