Final Update: Wednesday, 29 January 2020 15:43 UTC
We've confirmed that all systems are back to normal with no customer impact as of 01/29, 15:05 UTC. Our logs show the incident started on 01/29, 12:05 UTC and that during the 3 hours that it took to resolve the issue customers using Log Analytics in East Asia who may have experienced data access issues, missed or delayed Log Search Alerts, and/or connecting to resources hosted in this region. Customers using Service Map may have seen that the service was unavailable and/or experienced difficulties accessing data for resources hosted in this region.
- Root Cause: The failure was due to configuration issues with one of our dependent service.
- Incident Timeline: 3 Hours - 01/29, 12:05 UTC through 01/29, 15:05 UTC
We understand that customers rely on Azure Log Analytics and Service Map as critical services and apologize for any impact this incident caused.
-Mohini
