Experiencing Data Access issue in Azure Portal for Azure China region - 04/16 - Resolved

[Azure-Monitor-Team]

Final Update: Thursday, 16 April 2020 20:57 UTC

We've confirmed that all systems are back to normal with no customer impact as of 4/16, 19:30 UTC. Our logs show the incident started on 3/30 and that during ~2.5 weeks that it took to resolve the issue customers experienced failures while creating/updating/deleting alert rules.

• Root Cause: The failure was due to one of the backend services using incorrect version.
• Incident Timeline:  ~2.5 weeks - 3/30  through 4/16, 19:30 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Anupama

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Update: Thursday, 16 April 2020 20:02 UTC

Engineers continue to work on deploying the service to correct version. The deployment process is in progress. Some customers may experience failures while creating/updating/deleting alert rules. We estimate 2 hours before all failures are addressed.

• Work Around: None
• Next Update: Before 04/16 23:30 UTC

-Anupama

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Update: Thursday, 16 April 2020 16:35 UTC

Root cause has been isolated to one of the backend services using old version, which was impacting creation/update/deletion of alert rules in Application insights. To address this issue engineers are working on deploying the service with correct version.  Some customers may experience failures while creating/updating/deleting alert rules. We estimate 3 hours before all failures are addressed.

• Work Around: None
• Next Update: Before 04/16 20:00 UTC

-Anupama

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Initial Update: Thursday, 16 April 2020 12:52 UTC

We are aware of issues within Application Insights in China cloud in China East2 region and are actively investigating. Customers will not be able to create/update/delete alert rules on Application Insights metrics, Application Insights availability tests and custom metrics.

• Work Around: None
• Next Update: Before 04/16 17:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Santhosh

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