Experiencing Data Access Issue in Azure and OMS portal for Log Analytics - 08/20 - Resolved

[Azure-Monitor-Team]

First published on MSDN on Aug 20, 2018

Final Update: Monday, 20 August 2018 11:59 UTC

We've confirmed that all systems are back to normal with no customer impact as of 08/20, 10:14 UTC. Our logs show the incident started on 08/20, 08:47 UTC and that during the 1 Hour 27 minutes that it took to resolve the issue 352 customers experienced data access issues in the portal.

• Root Cause: The failure was due to issues with the configuration of one of our back-end service.


• Incident Timeline: 1 Hour & 27 minutes - 08/20, 08:47 UTC through 08/20, 10:14 UTC

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Anmol

Initial Update: Monday, 20 August 2018 09:45 UTC

We are aware of issues within Azure Log Analytics and are actively investigating. Some customers in South East Asia and West Europe region may experience Data Access issue

• Work Around: None


• Next Update: Before 08/20 12:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Abhijeet