Experiencing Data Access issue in Application Insights for East US region - 09/10 - Resolved

[Azure-Monitor-Team]

Final Update: Tuesday, 10 September 2019 19:10 UTC

We've confirmed that all systems are back to normal with no customer impact as of 09/10, 20:10 UTC. Our logs show the incident started on 09/10, 19:00 UTC and that during the one hours that it took to resolve the issue 5.5% of customers would have experienced query errors and timeouts.

• Root Cause: The failure was due to the unavailability of a back end data system.
• Incident Timeline:  1 Hour & 10 minutes - 9/10, 19:00 UTC through 9/10, 20:10 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Jack Cantwell

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Initial Update: Tuesday, 10 September 2019 19:05 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience query failure or timeout issues.

• Work Around: none
• Next Update: Before 09/10 20:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Jack Cantwell

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