Experiencing Authentication Issue while accessing Metrics page - 01/16 - Resolved
Published Jan 16 2020 12:52 AM 1,300 Views
Final Update: Friday, 17 January 2020 16:57 UTC

We've confirmed that all systems are back to normal with no customer impact as of 1/17, 14:33 UTC. Our logs show the incident started on 01/11 08:20 UTC and that during the 6 days and 6 hours that it took to resolve the issue all customers who attempted to access the page containing metrics experienced an authentication issue.
  • Root Cause: The failure was due to a code regression in a recent deployment.
  • Incident Timeline: 6 Days 6 Hours & 13 minutes - 1/11, 08:20 UTC through 1/17, 14:33 UTC
We understand that customers rely on Metric Alerts as a critical service and apologize for any impact this incident caused.

-Jeff

Update: Friday, 17 January 2020 10:00 UTC

The Hot fix deployment is in progress. Some customers in Azure China might experience authentication issue while accessing the page containing metrics.
  • Work Around: None
  • Next Update: Before 01/17 22:00 UTC
-Monish

Update: Thursday, 16 January 2020 21:57 UTC

Hotfix deployment is still in process. Some customers in Azure China region will still experience authentication issues while accessing a page containing Metrics. 
  • Work Around: None
  • Next Update: Before 01/17 10:00 UTC
-Jeff

Update: Thursday, 16 January 2020 08:47 UTC

Root cause has been isolated to an issue with a recent deployment. To address this issue a hot fix is been deployed. Some customers in Azure China Region may experience Authentication Issues while accessing page containing Metrics. 
  • Work Around: None
  • Next Update: Before 01/16 21:00 UTC
-Monish

Version history
Last update:
‎Jan 17 2020 08:57 AM
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