Final Update: Wednesday, 11 November 2020 14:04 UTC
We've confirmed that all systems are back to normal with no customer impact as of 11/11, 13:05 UTC. Our logs show the incident started on 11/11, 10:00 UTC and that during the ~3 hours that it took to resolve the issue, some customers may have experienced missed or delayed log search alerts in north central US, central US, west US
Root Cause: A configuration change in the recent deployment that has been rolled back.
Incident Timeline: 3 Hours & 5 minutes - 11/11, 10:00 UTC through 11/11, 13:05 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
Initial Update: Wednesday, 11 November 2020 11:31 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers may experience missed or delayed log search alerts in north central US, central US, west US. The start time of the issue is 11/11 10:00 UTC.
Work Around: none
Next Update: Before 11/11 16:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Sandeep