Experiencing Alerting failures in Azure and OMS portal for Log Analytics - 06/27 - Resolved
Published Feb 19 2019 08:37 AM 148 Views
First published on MSDN on Jun 27, 2018
Final Update: Wednesday, 27 June 2018 06:10 UTC

We've confirmed that all systems are back to normal with no customer impact as of 06/27, 05:30 UTC. Our logs show the incident started on 06/26, 16:00 UTC and that during the 13 and a half hours that it took to resolve the issue some customers have stopped receiving alert emails..
  • Root Cause: The failure was due to recent change in our email template.
  • Incident Timeline: 13 Hours & 30 minutes - 06/26, 16:00 UTC through 06/27, 05:30 UTC
We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

Initial Update: Wednesday, 27 June 2018 05:17 UTC

We are aware of issues within Log Analytics and are actively investigating. Some customers would have stopped receiving alert emails.
  • Work Around: Customers can directly check the alert status on the OMS Portal. Other actions like webhook/runbook/ITSM are not impacted, only the alert emails are impacted.
  • Next Update: Before 06/27 07:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
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‎Feb 19 2019 08:37 AM
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