Final Update: Wednesday, 27 May 2020 15:04 UTC
We've confirmed that all systems are back to normal with no customer impact as of 05/27, 12:35 UTC. Our logs show the incident started on 05/27, 08:17 UTC and that during the 4 hours 18 minutes that it took to resolve the issue some of customers experienced missing Smart alerts in US Sovereign Cloud region.
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Root Cause: The failure was due to one of our back end services.
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Incident Timeline: 4 Hours & 18 minutes - 05/27, 08:17 UTC through 05/27, 12:35 UTC
We understand that customers rely on Smart Alerts as a critical service and apologize for any impact this incident caused.
-Satya
