Final Update: Thursday, 24 October 2019 10:22 UTC
We've confirmed that all systems are back to normal with no customer impact as of 10/24, 10:26 UTC. Our logs show the incident started on 10/24, 06:26 UTC and that during the 4 hours that it took to resolve the issue ~10% of customers from West Europe region may have experienced failures while performing log search operations and possible missed alerts for resources hosted in this region.
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Root Cause: The failure was due to issue with one of our dependent service.
- Incident Timeline: 4 Hours - 10/24, 06:26 UTC through 10/24, 10:26 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
-Mohini
