Final Update: Sunday, 29 September 2019 16:18 UTC
We've confirmed that all systems are back to normal with no customer impact as of 09/29, 15:28 UTC. Our logs show the incident started on 09/29, 11:00 UTC and that during the 4 hours & 28 minutes that it took to resolve the issue some of customers experienced Alerting latency.
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Root Cause: The failure was due to latency issue in backend service.
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Incident Timeline: 4 Hours & 28 minutes - 09/29, 11:00 UTC through 09/29, 15:28 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
-Naresh