Final Update: Monday, 19 August 2019 12:32 UTC
We've confirmed that all systems are back to normal with no customer impact as of 08/19, 12:30 UTC. Our logs show the incident started on 08/19, 09:30 UTC and that during the 3 hours that it took to resolve the issue All customers using Log alerts which are configured in West Central US region might have experienced Alerting failure issues.
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Root Cause: The failure was due to issues in one of our backend services.
- Incident Timeline: 3 Hours - 8/19, 09:30 UTC through 8/19, 12:30 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
-Anmol
Initial Update: Monday, 19 August 2019 11:36 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers in West Central US region may experience intermittent alerting failures.
- Work Around: None
- Next Update: Before 08/19 14:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Anmol
