Final Update: Wednesday, 22 January 2020 10:17 UTC
We've confirmed that all systems are back to normal with no customer impact as of 01/22, 09:20 UTC. Our logs show the incident started on 01/22, 08:10 UTC and that during the 1 hour and 10 minutes that it took to resolve the issue all customers in West Europe region may have experienced alerting delays and missed alerts for Log Search Alerts.
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Root Cause: The failure was due to an issue with the deployment in one of the backend service.
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Incident Timeline: 1 Hour & 10 minutes - 01/22, 08:10 UTC through 01/22, 09:20 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
-Satya
Initial Update: Wednesday, 22 January 2020 09:12 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers may have experience facing failure in receiving alerts.
- Work Around: None
- Next Update: Before 01/22 13:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Satya
