Experiencing Alerting failure for Log Search Alerts - 01/22 - Resolved
Published Jan 22 2020 01:14 AM 1,218 Views
Final Update: Wednesday, 22 January 2020 10:17 UTC

We've confirmed that all systems are back to normal with no customer impact as of 01/22, 09:20 UTC. Our logs show the incident started on 01/22, 08:10 UTC and that during the 1 hour and 10 minutes that it took to resolve the issue all customers in West Europe region may have experienced alerting delays and missed alerts for Log Search Alerts.

  • Root Cause: The failure was due to an issue with the deployment in one of the backend service. 
  • Incident Timeline: 1 Hour & 10 minutes - 01/22, 08:10 UTC through 01/22, 09:20 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.


Initial Update: Wednesday, 22 January 2020 09:12 UTC

We are aware of issues within Log Search Alerts and are actively investigating. Some customers may have experience facing failure in receiving alerts.
  • Work Around: None
  • Next Update: Before 01/22 13:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.

Version history
Last update:
‎Jan 22 2020 02:22 AM
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