Many applications offer chat with automated capabilities but lack the depth to fully understand and address user needs. What if a chat app could not only connect people but also improve conversations...

The Azure Communication Services team is excited to share several new product and feature updates released in September through December 2024. (You can view previous blog articles.) As the year end...

In 2022, we knew legacy on-premise systems were not going to sustain us as a fully independent contact center solution for the dozens of customers we serve.  At Purple, we needed a cloud-based soluti...

We are pleased to announce the public preview of bidirectional audio streaming, enhancing the capabilities of voice based conversational AI.  During Satya Nadella’s keynote at Ignite, Seth Juarez d...

Today at Microsoft Ignite, we are excited to announce the upcoming preview of bidirectional audio streaming for Azure Communication Services Call Automation SDK, which unlocks new possibilities for d...

Today, we’re featuring a guest author, Luke Murray, a Microsoft Most Valuable Professional (MVP) for Azure. He’s written an article we’re sharing below, focused on Azure Communication Services Email ...

Azure Communication Services email enables organizations to send high volume messages to their customers using their applications. This tutorial shows how to leverage Azure AI to ensure that your mes...

Here is a step-by-step tutorial on how to send an email using the Azure Communication Services SDK in Python.  Pre-requisites  1. Azure Subscription – If you don’t have one, create a free accou...