Microsoft is named a leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment (October 2021)
Source: "IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment", By: David Schubmehl & Hayley Sutherland, October 2021, IDC # US47354421
The IDC MarketScape says Microsoft is “a strong vendor if you use a combination of code and low/no code tools to develop conversational AI scenarios, especially if you are a large enterprise looking for a broad set of cloud-based services for building and deploying conversational AI”. You can download a complimentary excerpt.
Microsoft offers both software-as-a-service (SaaS) and platform-as-a-service (PaaS) options for building, training, deploying, and managing conversational AI across a wide range of channels.
The IDC MarketScape recognized Microsoft as a leader in general-purpose conversational AI platforms who provides a broad set of SaaS and PaaS services, the ability to give voice-based assistants custom voices and variety of languages, as well as overall engineering expertise in conversational AI.
Let’s take a closer look at the capabilities that Power Virtual Agents and Azure Bot Service offer
Power Virtual Agents
Azure Bot Service:
As organizations increasingly empower fusion teams of subject matter experts and pro developers to partner together to build and manage bots, Microsoft is working hard to ensure that SMEs – using Power Virtual Agents – and pro developers – using Azure Bot Service Composer – can collaboratively build intelligent bots. For example, the integration between PVA and Composer enables SMEs to start building bots with PVA’s graphical interface and deploy them quickly to the channel of their choice. When needed, pro developers can extend those bots with Composer to create custom dialogs that handle interruptions, cancelations and context switching – all within PVA’s SaaS environment. Furthermore, we have also announced capabilities to allow both PVA and Azure Bot Service to be used as skills bidirectionally. For example, Azure Bot Service bots as a skill can be used with PVA hosted bots, and PVA bots as a skill with Azure Bot Service bots (preview). This allows customers to ensure that they can use the tools that best work for their unique needs.
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