Error msg "you can't access this content thru viva learning. please contact your administrator"
Hi All, Need seeks for help. User are not able to open the customized learning module content with error msg as below. (Permission has been added to the user in Viva Learning) What are the possible rootcause and how to fix it? Thanks
Some users not able to add personal dashboard card
We are getting feedback that some users are not able to add the personal quick links card in the dashboard. I have gone through it with one of the users where they click the customize button, add the card, add a link and save it. But when they go back to the dashboard it is no longer there. We have tried it in the dashboard in teams and in the browser, we have tried to do a hard refresh but it is gone. Also when they go to customize the dashboard again it is gone and they can try to add it again (still not working). This happens for some users, while other users have no problems adding the card. Any suggestions how to fix this?
Shopify Campaign Buy X Get Y fullfillment.
Hi, I understand from an article that campaign articles Buy X Get Y (campaign items) in Shopify must currently be fulfilled manually. But I’m wondering if anyone has found a workaround for this limitation. Specifically: - Is it possible to adjust the Shopify Connector so that the fulfillment process can be automated? - Alternatively, can we fulfill the order in Business Central and then have that fulfillment successfully sync back to Shopify? Here’s what I’ve found so far: - There is a synchronization function in Business Central: Sync Shipments to Shopify. - The Sales Shipment Line (Table 111) in BC has a row number that matches with the Shopify Order Line (Table 30119). - However, the Shopify Fulfillment Order Line (Table 30144) does not have a row number that links back to the Shopify Order Line (30119). This creates a problem: If the order contains both “normal” items and campaign items, then the normal items are fulfilled as expected. But the campaign items are ignored during the fulfillment process, because of the Shopify Product IDs and Variant IDs are identical. Has anyone found a way to handle this? Maybe through a modification of the connector? Or another method to make sure campaign items also get fulfilled automatically when syncing shipments from BC to Shopify? Any tips, experiences, or suggestions would be greatly appreciated!Error when using Viva Learning to disclose content to employees
We are an organization with approximately 400 employees that have an E5 license. (meaning people should be able to acces internal learning paths/content through Viva Learning. As such we want to disclose an internal security awareness training listed on SharePoint through Viva learning. For some reason our admins can open the security awareness training but our employees get an error stating the employee can not watch the content through viva and that they need to contact the admin: All content is publicly accessible for all employees through our own SharePoint environment. Co-Pilot does not provide an answer? The error message does not disclose what the admin should change. How can we fix this?
Teams - Viva Learning - Add to Calendar Error
Hi everyone, we have the Viva Learning module active in the on-prem teams app. Our Viva Learning is connected to Linkedin Learning. We use an on-prem Outlook exchange. When viewing a course and attempting to use 'add to calendar', we receive an error: "Not able to fetch the event details. Click on Add to calendar to try again". Any thoughts on what might cause this error? There is no error code or additional details.
Viva Amplify not allowing approvals
Hi there We are pilot testing Viva Amplify in our tenant and we are finding an issue when trying to send a campaign publication for approval. We are getting an error anytime we try to send something for approval from newly created campaigns. Campaigns that were created a month or so ago are not having this issue. Has anyone run into this and is there a simple setting to update? Thanks for the help. Error:
Change the logo across all platforms
Hi, is there a way to change the Viva Connections icon across all platforms? We have updated it in Teams, but are having trouble updating it elsewhere (like through office.com). We would like the new icon to appear consistently across all Viva Connections experiences. Is there any method to achieve this? Thanks in advance!Can't complete "Intro to Prompts" in Copilot Academy – item marked as inactive or deleted
Hi everyone, I'm going through the Microsoft Copilot Academy inside Viva Learning, and I'm stuck on Intro to Prompts. It shows up as In Progress, even though I've completed all visible modules within the learning path. When I open the learning path, I see a message on some items saying: "Couldn’t load as this item is inactive / deleted" This seems to be preventing me from completing the full path. I've included a screenshot to show what it looks like. Has anyone run into this? Is there a way to force completion or mark the learning path as done if the missing items are no longer available? I was directed here from the Answers Forum: https://answers.microsoft.com/en-us/msoffice/forum/all/cant-complete-intro-to-prompts-in-copilot-academy/780e41d4-501e-4f8b-92b9-6dfaabe8b563?messageId=04223935-24c6-4b56-99ae-9146fb94cf51 Thanks in advance!
