Skype for Business Mac now Generally Available!
We are excited to announce that the Skype for Business client for Mac is now publicly available for download! Thank you all for the efforts you’ve put into making this launch a success. With your dedicated time, hard work, and valuable feedback, the new Mac client offers high quality video, immersive content sharing and viewing, and a sleek and intuitive look-and-feel to improve how you collaborate day-to-day! Collectively, our customers filed over 10,000 bugs/feedback items and allowed us to release a high quality release! Along with the release of our new Mac client, we have also updated our Skype Operations Framework (SOF) assets to help you plan, deliver, and operate the Mac client in your production environments. To find out more information on how SOF can assist you, read our latest blog post. To watch the latest training on our new Mac client, visit our Skype Academy. We are not finished with the Mac client yet and still need your help to validate upcoming fixes! As part of the Mac Preview program, you can continue to receive the latest Mac updates: Set the Microsoft Auto Update settings to Automatically. Select Channel, then Check for Updates. Go to Help and click Check for Updates. This launches the Microsoft Auto Updater. To get the latest update, select Join the Office Insider program. Beside How to get Insider Builds, select either Office Insider Fast or Office Insider Slow. Once established, you can click Check for Updates. If there are no updates available, it means you are running the latest build. Office Insider Fast (faster release, potentially less stable): best for users who want to use the earliest preview builds to identify issues and provide feedback, and don’t mind a bit of risk using unsupported builds. Office Insider Slow (slower release, more stable): best for users who want to get early access to fully supported builds with minimal risk and provide feedback. Thank you again for being part of our Mac Preview program and making the Office experience great!Is there some API to get data from Call Analytics ?
Hi Saranya Yogarajah, Is there some API to get data from Call Analytics ? The objective is to a) "correlate" some usage/adoption metrics (quantitative) vs quality indicators from call analytics (qualitative) b) or be able to agregate data per Country, Department, Office Location (setup in user profile), of course it is not representing the "real location" the user used to make the call, but allowing us to "follow" SLA/QOS indicators per organisational unit So having something we could query with PowerBI will be quite usefull
Enhancement request for Queueing
In the queueing applicaton we are able to send calls to a particular user after a period of time waiting in a queue, it would be helpful to have work and nonwork hours and then have the option to also send a call directly to Voicemail. This way you could have a queue that in non-work hours you could have calls sent directly to a Voicemail inbox without having to have the caller wait for the queue timeout.
Skype for Business Mac additional features
Hi Guys, Hoping someone at MS can answer the following questions about Skype for Business Mac (preview). When will conversation roll up be available? In the latest build conversations still show as individual items in the chats list (16.0.3619). When will we see 1 to 1 screen and application sharing? Tabbed conversations? Persistent chat? On the feedback website it's running at the third most requested feature however not "planned" File sharing? Drag a file into the chat window. I think this is a basic IM feature Bounce dock icon, improve notifications Paste images Add groups and filter contacts Integrate with local/mac address book to enable click to call for third party contacts Look forward to hearing more. Thanks. ScottWelcome to the Skype for Business Preview Community!
Welcome to the Skype for Business Community! My name is Saranya and I am the Program Manager overseeing the Skype for Business Preview Program. I’m excited to welcome you to the Preview space and look forward to your involvement. If you aren’t familiar with the Skype for Business Preview Program, it’s a sneak peek into what’s up and coming for Skype for Business. By participating as an individual or on behalf of your organization, you can help us improve your Skype for Business experience! To register for the program, visit www.skypepreview.com. Feedback from our customers is a priority and it’s through our Preview Program that we’re able to collect feedback and integrate it into the product. In this space, we’d love to hear your Skype for Business Preview Program questions. If you are already participating in the Program and currently participating in an active validation, you’ll be given access to that space to discuss specifics around the validation with other customers, partners, and experts. Please remember, due to the nature of our pre-release programs and the sensitivity around NDA content, your discussions should be kept to the private boards. Within this community, feel free to ask questions, access helpful resources, and chat with other Preview customers and our Preview team. We look forward to hearing from you!
Need to have call forwarding OUTSIDE of office hours support
Currently it is only possible to automatically schedule call forwarding during outlook work hours in SFB. However we run a small customer service business and need to forward calls outside of work hours so we can anser calls on mobiles when the office is not manned.
Consult Transfer Button in Skype for Business On Office 2016 Insider Fast Channel
Those interested in preview features might be interested to test and give feedback on the new consult transfer button in the Skype for Business windows client: I did a quick blog post on it here: http://tomtalks.uk/2017/01/consult-transfer-button-skype-business-office-2016-insider-fast-channel/ I believe Microsoft are looking for feedback on this feature, so be sure to let them know. Want to quickly test, here is how to choose your office channel with a PowerShell script: http://tomtalks.uk/2017/01/set-officechannel-set-office-click-run-channel-powershell/ What do you think of the consult transfer feature? TomNew features for Organizational Auto Attendant now available for Preview!
New Features Available for Cloud PBX Organizational Auto Attendant! There are two new features that have been enabled for your tenant. Try them out and submit any feedback to make this product even better! Business Hours: Allows specific call handling options for calls arriving during and after Business Hours and defining your organization’s Business Hours. Speech Recognition: Extends the Dial by Name functionality to leverage a caller’s Speech to traverse options. Next Steps If you haven’t already, enable Org AA for your tenant. Encourage users to start using your Org AA number! Configure Business Hours to support your organizational needs. Speech Recognition is enabled by default for supported languages. Getting Started Please download and follow the steps in the document found in the My Activities -> Downloads section once you have signed in of www.skypepreview.com. Known Issues There are a few known issues, which are currently being worked on: Not all US states currently have service numbers available to acquire. If you have users that are on-premises, the Auto Attendant directory search will return them in the results but the call transfer will fail. Support Throughout the Skype for Business Preview program, you will be able to get support on the features that you are trying out. To get support, please start your service request online in the Office 365 admin center. Note: When submitting a service request, you must select Skype for Business Preview and then the relevant product in the dropdown to ensure your ticket is routed accurately. Please note that support engineers are available to provide support from Monday – Friday between the hours of 6 AM – 9 PM EST. Requests outside of those hours will be triaged the following day. For more information on how to get support, please visit our portal: http://www.skypepreview.com. Feedback If you have any feedback on the product (improvements or changes), please submit to http://aka.ms/sfbfeedback. Nishanth Nadarajah
