OneDrive just opens JPG files others get error 0x80070185 cloud operation was unsuccessful
Hello everyone, we have a problem on a Windows Server 2022 RDS Server with OneDrive. I can login to OneDrive and see all my files. When I try to open the files (e.g. PDF/Word/TXT) I get an error 0x80070185 the cloud operation was unsuccessful When I try to open JPG files its working. I can create folders and move files to this folder. The sync to my local notebook is ok. I tried to reset OneDrive, no success I installed the latest version of OneDrive, we checked the firewall (sophos) no blocked connections, we disabled the local AV software (sophos) to make sure it does not block anything, no success. I reset OneDrive, deleted the App Data folder for OneDrive, deleted the OneDrive folder within my User Account. It is still the same situation, login works I can see all my files and folders I can open JPG files but now word or PDF documents. I can create new folders and TXT files, fill them with content and its synced to OneDrive. Suggested solutions found on the internet are all the same, using reset onedrive and re/install latest version. We had version 26.119.0622.0003 and updated to 26.145.0728.0011 Has anybody another solution for that? Best regards
OneDrive desktop client continues to experience authentication problems
We're currently investigating a widespread OneDrive desktop client authentication issue affecting many users. Initially, users experienced continuous login prompt loops. In cases where authentication succeeded, OneDrive would repeatedly connect and disconnect, asking users to re-enter their credentials multiple times. We've already attempted: Resetting OneDrive Uninstalling and reinstalling the client Removing and recreating Windows Credential Manager entries Signing users out and back into Microsoft 365 None of these steps resolved the issue. A key finding is that OneDrive Online (browser access) works normally while connected to the corporate network. Users can access their files through the web without issue. However, the OneDrive desktop client continues to experience authentication problems. Today we identified an interesting workaround: when users connect through an external network (such as a mobile hotspot), OneDrive immediately authenticates and syncs successfully. Once we go back on the corporate network and reset OneDrive, the issue returns. No firewall, VPN, or known network configuration changes have been made, and current reviews have not shown any obvious blocked traffic. Given that: OneDrive Online works internally The desktop client fails internally The desktop client works externally (hotspot) We're trying to determine what network, authentication, proxy, DNS, SSL inspection, Conditional Access, or Microsoft 365 endpoint-related issue could be impacting the OneDrive desktop client specifically. Has anyone encountered similar behavior or have recommendations on where to investigate next?
onedrive sync issues
Hi We use OneDrive for Business and need a solution for sharing files and folders among a team while maintaining proper access permissions. Currently, each team member's Desktop and Documents folders are synced with their own personal OneDrive for Business account. In addition, we have a separate common OneDrive account that has been added to all team members' PCs, and all team members have Owner permissions on that account. When a user creates a folder or saves a file in the shared OneDrive location, it is actually being created under the common OneDrive account, not in the user's personal OneDrive. While this allows everyone to access the same files, we frequently experience synchronization conflicts and sync issues between users. What is the Microsoft-recommended approach for this type of collaboration? Is using a common OneDrive account with multiple owners a supported best practice, or should we instead use a SharePoint document library (or another Microsoft 365 solution) for shared team files, permissions, and reliable synchronization? Thanks
OneDrive is soooooooooooooooooooooo slow!
Why is OneDrive for Business so unacceptably slow? I've had a case open with Microsoft Support since February and to date they have involved several different teams, run numerous diagnostics and tests remotely on my computer, but still haven't been able to improve let alone resolve the very poor download speeds we are getting across the company. They can see the issue with their own eyes, and the under-performing tests are appearing in their diagnostic logs, but for whatever reason they cannot fix their own systems! We have a fibre-optic leased line, 100Mbit over a 1Gbit bearer. Running a speed test, I am getting the full 100Mbit up and down, and yet when I am downloading a file (whether it's a few MB or a few hundred MB) from OneDrive, the download rate hovers between 500Kb/s and 800Kb/s. Uploading the OneDrive for Business is fine - the upload rate is between 7Mb/s and 9Mb/s. It's just the download rate that's the issue. Whenever any of our users save anything to OneDrive and the document is no longer cached, they have to wait for what feels like an eternity for the file to be downloaded before it can be opened. If they're opening the file via an application, then that application will hang and stop responding until the file has been downloaded from their OneDrive. Before we switched to Microsoft 365, we hosted everything locally. Anything we tried to open would do so almost instantly. But using OneDrive feels like we have travelled back in time to the days of 56K/ISDN. If this is how OneDrive has been designed, then it should not be labelled as a business service. There are other solutions out there from competitors that outperform OneDrive, and unfortunately if these issues are not resolved soon, I doubt we will be the only business who migrates away from OneDrive or even Microsoft altogether.
# OneDrive AutoSave Stopped Working After Update to Version 26.007.0112 on macOS
**Product:** Microsoft 365 and Office | OneDrive | For home | macOS ## Summary Since OneDrive automatically updated to version 26.007.0112 (26007.0112.0002) a few days ago, I am experiencing multiple issues with how Office files interact with OneDrive on my Mac. AutoSave no longer works, files that are stored locally now take noticeably longer to open, and attempting to work around the problem through Word/Excel directly results in upload failures and outdated file versions. Prior to this update, everything was working perfectly. ## Environment - **macOS version:** Tahoe 26.1 - **OneDrive version:** 26.007.0112 (26007.0112.0002) - **Office version:** Version 16.105.2 (26012530) - **Account type:** Business ## Symptoms ### 1. AutoSave no longer activates when opening files from Finder Opening any .docx or .xlsx file from the OneDrive folder in Finder results in AutoSave being off. The title bar shows "Saved on My Mac" instead of the OneDrive location. Attempting to toggle AutoSave on prompts me to "upload" the file — even though it is already in the OneDrive sync folder and marked as "Always Keep on This Device." ### 2. Files that are stored locally now open slowly Previously, opening an Office file from the OneDrive folder in Finder was instantaneous, as you would expect for a file stored on the local drive. Now, even though the files are marked as "Always Keep on This Device" and should be fully available locally, there is a noticeable delay when opening them. It appears that OneDrive or the Office app is downloading or re-fetching the file from the cloud rather than simply opening the local copy, which defeats the entire purpose of keeping files on the device. ### 3. Opening from within Word/Excel results in "Upload Failed" and serves an older version As a workaround, I tried opening files from within Word using File > Open and selecting the OneDrive location. However, this now produces an "Upload Failed" error message, and the file that opens is an older version — not the most recent version I had been working on. This is extremely concerning, as it suggests the sync between the local copy and the cloud copy may be broken, and there is a real risk of data loss or overwriting recent work with outdated content. ## Steps to Reproduce 1. Ensure files are in the OneDrive folder and marked as "Always Keep on This Device." 2. Open a .docx or .xlsx file by double-clicking it in Finder. Notice: the file takes several seconds to open (previously instant), AutoSave is off, and the title bar says "Saved on My Mac." 3. Close the file. Open Word or Excel, go to File > Open, and navigate to the OneDrive location. Open the same file. Notice: an "Upload Failed" message appears, and the file that opens is an older version, not the most recent one. ## Expected Behavior - Files stored locally via "Always Keep on This Device" should open instantly, just as any local file would. - AutoSave should be enabled automatically when opening files from the synced OneDrive folder. - Opening a file from within Word/Excel via the OneDrive location should open the current version of the file without upload errors. All of this worked exactly as expected before the update to version 26.007. ## What I've Tried - Verified that "Always Keep on This Device" is enabled for the affected folders. - Confirmed I am signed into the same Microsoft account in both OneDrive and the Office apps. - Verified files are in modern formats (.docx, .xlsx), not legacy formats. - Checked that OneDrive sync is not paused. ## Impact This is a severe workflow disruption. The combination of broken AutoSave, slow file access, and the "Upload Failed" error serving stale file versions means I cannot trust that I am working on the latest copy of my documents. There is a genuine risk of data loss — if the cloud version is out of sync with the local version, saving could overwrite recent work with an older copy. I am currently unable to rely on OneDrive for day-to-day work on my Mac. ## Additional Notes This appears to be a regression introduced by the recent OneDrive update to version 26.007. I have seen numerous other users reporting similar AutoSave and sync issues across Microsoft Q&A, Apple Community forums, and MacRumors, dating back to the original Files On-Demand changes on macOS. However, my setup was working correctly until this latest update. Relevant threads with related issues: - https://learn.microsoft.com/en-us/answers/questions/5419331/onedrive-says-saved-on-mac-autosave-not-working - https://learn.microsoft.com/en-us/answers/questions/5371608/one-drive-auto-save-no-longer-working-on-mac-os - https://learn.microsoft.com/en-us/answers/questions/5402091/onedrive-app-on-mac-not-working-for-autosave-and-t - https://forums.macrumors.com/threads/onedrive-autosave-disabled-when-opening-files-from-onedrive-folder.2442775/ I would appreciate any guidance from the community or the Microsoft team. Is this a known regression in version 26.007? Is a fix in progress? Is there a way to roll back to a previous OneDrive version that was working? Thank you.
OneDrive Taking up space on C: even when nothing is being kept on device.
Recently got a new device and had all my files on the previous device synced to my OneDrive. The C drive has about 120 GB of my data (including OS) but when I check my Disk space, I only have 5GB remaining out of 256. However, OneDrive seems to be taking about 150 GB on the disk even though all the files have the cloud icons on it.OneDrive Android stuck on "We need to update your account"
Hi, Since a few days ago, I can no longer use OneDrive on my Xiaomi phone. When I open the app, I get the following message: "We can't display this item. We need to update your account. This operation should only take a few moments." When I select OK, nothing happens. No sign-in window appears and I can't access any of my files. I've already tried: uninstalling and reinstalling OneDrive clearing the app cache and data restarting the phone checking my network connection The problem remains. What's strange is that OneDrive seems to remember my account because it opens directly on the "My files" screen instead of asking me to sign in again. Has anyone else seen this recently on Android? Thanks.OneDrive suddenly became empty after university storage policy change Is recovery still possible?
Hello everyone, I am looking for technical guidance regarding a serious OneDrive for Business issue under Microsoft 365 Education. Environment - Microsoft 365 Education tenant. - University-managed account. - OneDrive for Business. - My account is still active and I can sign in normally. What happened On July 16, 2026, I signed into my OneDrive and discovered that my entire "My files" folder was empty. I verified the following: - I am signed into the correct account. - "My files" is completely empty. - The OneDrive Recycle Bin is empty. - "Restore your OneDrive" does not show any mass deletion event. - My OneDrive site is accessible, but there are no files. - I unfortunately do not have a complete local backup. A few days later, my university informed students that they had reduced the OneDrive storage quota from 5 TB to 30 GB due to a Microsoft/provider policy update. I suspect my OneDrive contained more than 30 GB because I had stored backups from my previous computer together with years of academic, personal and work files. However, I would like to understand whether exceeding the new storage quota could actually cause an existing OneDrive site to appear completely empty, or whether this suggests another issue such as: - OneDrive reprovisioning - Site replacement - License reassignment - Site deletion - Storage migration - SharePoint issue - Other administrative problem The university initially described this as a temporary Microsoft incident, but later told me that the files had been deleted because of the OneDrive application, without providing any technical explanation. I have already asked the university IT department to investigate: - Deleted Sites in SharePoint Admin Center - Second-stage Recycle Bin - Retention policies - Previous OneDrive site - Licensing history - Possible restore options My question to Microsoft experts is: 1. Can a storage quota reduction (5 TB → 30 GB) ever make an existing OneDrive appear completely empty? 2. Are there other administrative scenarios that could produce this behavior while leaving the account active? 3. Is there anything specific I should ask my Microsoft 365 administrator to verify that is commonly overlooked? Any guidance would be greatly appreciated because these files represent several years of academic, professional and personal work. Thank you very much.
