OneDrive Login Issue Persisting for Over 2 Weeks
Hello Community, We are experiencing an issue where a user is unable to sign in to OneDrive. The problem has been ongoing for more than two weeks, and despite extensive troubleshooting, the issue remains unresolved (error screenshot attached). Troubleshooting performed so far: Unassigned and reassigned the Microsoft 365/OneDrive licence. Re-granted the required permissions. Attempted sign-in using an InPrivate/Incognito browser session. Reset the user's device. Cleared browser and OneDrive application cache. Unfortunately, the user continues to receive the same error after performing all the above steps. Has anyone encountered a similar issue or can suggest additional troubleshooting steps? Any guidance would be greatly appreciated, as the issue is impacting the user's ability to access OneDrive. Thank you in advance for your support.
Recuperação do Onedrive não funciona.
Não sei o que aconteceu, mas nos dias 04 e 08, dois dias que não acessei meu onedrive, milhares de arquivos meus foram deletados. Foram parar na lixeira, tentei de várias formas restaurá-los, mas o onedrive não permite restaurar todos de uma vez e depois de horas tentando, percebi que nunca iria conseguir terminar. Resolvi tentar a restauração do onedrive para o dia 04/09 as 00h00, mas a restauração nunca funciona, para pelo meio do caminho e a todo instante pede nova autenticação, tornando também inviável a recuperação dos arquivos. Não posso perdê-los e amanhã é o prazo de retenção dos arquivos e isso se tornará irreversível. Preciso de ajuda URGENTE para resolver esse problema, pois nada está funcionando e não encontro respostas para solucioná-lo. Tenho várias imagens de tela gravadas provando que depois de horas, nunca sai do 0% e também das constantes solicitações de verificação que impedem a restauração de forma funcional. Espero realmente que resolvam esse problema e restaurem meu onedrive por completo para o dia 04/09 as 00h00 ou precisarei tomar as medidas necessárias por terem eliminado definitivamente meus arquivos sem que eu tivesse a chance de recuperá-los. Agradeço a atenção e aguardo providências URGENTES!
OneDrive for Mac, can't log in
Brand new mac (Mini M5), brand new install (macOS 27.0), all other office apps log in perfectly. But I can't get OneDrive to log in. I enter my email address, click on next, it says loading for a few seconds, then quits. Open onedrive again, same again. That's it, that's all I get. I need to be able to access my OneDrive files from the filesystem, the same as I did on my old system. I'm not after temporary workarounds such as using web, I'm seeking to get this actual problem fixed. Any suggestions?
OneDrive stuck on "Processing 7 changes" for weeks. Can't identify what the 7 files are.
After upgrading from windows 10 to 11 and reinstalling onedrive several weeks ago, it got stuck "processing 7 changes". It was actually more than 7 at first, but I was able to find some of the files that were stuck and deleting them reduced the number to 7. But now I can't find the last 7 that are stuck processing. The files I managed to find had the wheel icon that indicates they are syncing, but I can't find any more files with that icon now. I have thousands of files in thousand of folders/subfolders, so I can't manually check every folder to see if a file has the syncing icon. Other than that everything seems to be working. Onedrive syncs new files and downloads files on demand correctly. It's just that "processing 7 changes" message never goes away. If Onedrive named the files it was trying to process, I could easily go to them and delete or replace them, but there doesn't seem to be a way to identify the files.
blank bar at bottom of onedrive window
there's a blank bar at the bottom of the screen that squishes the content above it so the actual content only takes up about half the screen. is there any way to get rid of this? i've tried clicking on it, restarting the browser, refreshing the page. clicking on settings does nothing (not even opening the settings menu).OneDrive desktop client does not start after complete uninstall, cleanup and reinstall
Hello, I have a problem with the OneDrive desktop client on Windows 11. Issue The OneDrive desktop client does not start at all. OneDrive.exe exists in: C:\Program Files\Microsoft OneDrive\OneDrive.exe Double-clicking OneDrive.exe does nothing. No sign-in window appears. No OneDrive cloud icon appears in the system tray. No error message is shown. Running: "C:\Program Files\Microsoft OneDrive\OneDrive.exe" /verbose returns immediately with exit code 0. Running: "C:\Program Files\Microsoft OneDrive\OneDrive.exe" /? also produces no output. What I already tested DISM completed successfully. SFC completed successfully. OneDrive was uninstalled. Remaining OneDrive program folders were deleted. Local OneDrive configuration folders were removed/renamed. OneDrive registry entries were cleaned. Old account configuration was removed. A previously connected work/school account was removed from Windows. OneDrive was installed again from the latest installer. The issue remains exactly the same. Additional findings The file OneDrive.exe is present after installation. The modern OneDrive Photos (Beta) app starts normally. The classic OneDrive synchronization client does not start. Searching for "OneDrive" in the Start menu only shows the OneDrive app, not the classic desktop client. In some cases only a "OneDrive Sync Service" process appears in Task Manager. No useful OneDrive application errors are logged in Event Viewer. Important test I created a completely new local Windows test user account. The problem occurs there as well: OneDrive.exe does not start. No sign-in window appears. No cloud icon appears. Therefore the issue does not appear to be limited to my original Windows user profile. Data status My local data is still intact on a separate drive: E:\OneDrive The problem only affects launching the OneDrive desktop client. Could you help investigate why the OneDrive desktop application exits immediately without showing any UI or sign-in experience? Thank you.
Windows 10 Update (KB5001716) Broke My OneDrive on Windows 10 22H2
Prior to the August update all was well. I couldn't log into OneDrive from my desktop. No issues through my phone or online. Login screen fades away with no error just ghost One Drives filling my taskbar because multiple instances of OneDrive appear in Task Manager. At first, I thought maybe the update exposed some file corruption. A quick uninstall of OneDrive and re-install. Of course nothing is easy. I thought this would be the perfect opportunity to use AI to assist my troubleshooting. The AI found multiple issues with Windows Update Cleanup & WebView2 Runtime. I was all in the registry and services application. In the end, nothing worked and I threw the bomb at the desktop. Clean Windows install from a USB. Reinstalled Microsoft 365 and thought all would be well. Nothing is ever easy. The exact same issue. Microsoft validates my login but the hand-off to OneDrive fails. I got an actual error message for the first time from OneDrive. I reached out to tech support. AI seemed to think it's not a desktop issue because of the clean install. Because I'm on a Windows 10 machine my support person disclaimed limited support. I understood and was gracious. I had the opportunity to relay to my support person that I may have a backend issue and specifically error 0x8004e4f8 after a full clean install is the smoking gun. This error does not come from Windows. It comes from Microsoft’s cloud identity backend rejecting your OneDrive token request. I also performed these actions prior to reaching out: Full clean install All Windows updates Fresh OneDrive install Fresh Microsoft 365 install Fresh WebView2 Fresh Edge New password New recovery email Removal of old identity methods Device reboot Device registration reset I also relayed to my support person that AI thought Microsoft needed to perform these actions due to the error code: It requires a Microsoft engineer to: Reset your OneDrive service flags Rebuild your OneDrive tenant metadata Regenerate your OneDrive provisioning state Clear corrupted backend identity tokens Re‑provision your account on the OneDrive service My support person disagreed because my online OneDrive still works. He proved it using Quick Assist. We even tried using a new profile to see if OneDrive would work. No. Same issue. Window accepts me through authentication but when logging into OneDrive I receive the error message, try again later, or fades away. That was the end of my official Microsoft technical support. They suggested I post on here so here I am. Anyone else?
OneDrive suddenly became empty after university storage policy change Is recovery still possible?
Hello everyone, I am looking for technical guidance regarding a serious OneDrive for Business issue under Microsoft 365 Education. Environment - Microsoft 365 Education tenant. - University-managed account. - OneDrive for Business. - My account is still active and I can sign in normally. What happened On July 16, 2026, I signed into my OneDrive and discovered that my entire "My files" folder was empty. I verified the following: - I am signed into the correct account. - "My files" is completely empty. - The OneDrive Recycle Bin is empty. - "Restore your OneDrive" does not show any mass deletion event. - My OneDrive site is accessible, but there are no files. - I unfortunately do not have a complete local backup. A few days later, my university informed students that they had reduced the OneDrive storage quota from 5 TB to 30 GB due to a Microsoft/provider policy update. I suspect my OneDrive contained more than 30 GB because I had stored backups from my previous computer together with years of academic, personal and work files. However, I would like to understand whether exceeding the new storage quota could actually cause an existing OneDrive site to appear completely empty, or whether this suggests another issue such as: - OneDrive reprovisioning - Site replacement - License reassignment - Site deletion - Storage migration - SharePoint issue - Other administrative problem The university initially described this as a temporary Microsoft incident, but later told me that the files had been deleted because of the OneDrive application, without providing any technical explanation. I have already asked the university IT department to investigate: - Deleted Sites in SharePoint Admin Center - Second-stage Recycle Bin - Retention policies - Previous OneDrive site - Licensing history - Possible restore options My question to Microsoft experts is: 1. Can a storage quota reduction (5 TB → 30 GB) ever make an existing OneDrive appear completely empty? 2. Are there other administrative scenarios that could produce this behavior while leaving the account active? 3. Is there anything specific I should ask my Microsoft 365 administrator to verify that is commonly overlooked? Any guidance would be greatly appreciated because these files represent several years of academic, professional and personal work. Thank you very much.
