Word and Excel stuck in Read and Print mode only
I have M365 Family Plan and one of my devices can't use Word or Excel. App tells me they are in Read and Print mode only. I have attempted multiple times to get support to resolve this via chat sessions, but they are unable to help. They have escalated this to Tier 3 Support and still no help. They recommended I go here for support. Here are some of the details. Case Number: 7108165505 (current one) Microsoft 365 Family subscription Word and Excel opening in Read Only / Print mode on one Windows 11 desktop Error when accessing the subscription management page Previous escalation to Tier 2 and Tier 3 Case marked as Resolved despite the issue remaining unresolved Note that extensive troubleshooting has already been completed and that you believe the issue may be related to subscription validation or account provisioning rather than the local Office installation.
Our experience migrating from Exchange Server to Microsoft 365
We recently performed a migration from an on-premises Exchange Server to Microsoft 365. Our goal was to transfer mailbox data while minimizing disruption to users. Before starting, we reviewed the source mailboxes, Microsoft 365 accounts, permissions, network availability and mailbox mapping. We then migrated a few test mailboxes to confirm the connection and verify emails, calendars, contacts and folder structures. For this migration, we used EdbMails Exchange Migration to connect the source and destination environments, map mailboxes and perform the migration in stages. Most historical data was transferred during the initial migration while users continued working. Before the final cutover, we ran an incremental migration to transfer newly received and modified items. After migration, we checked: Emails, folders, calendars and contacts Recent and sent messages Archive and shared mailboxes Item counts and migration logs Mail flow after the DNS changes Overall, the staged approach made the migration easier to manage and reduced the amount of work required during the final cutover. Our main lessons were: Always begin with a pilot migration. Verify permissions and mailbox mapping early. Run an incremental migration before cutover. Validate the migrated data before retiring the source server. The migration was completed successfully, and the structured approach helped us maintain data integrity while keeping disruption to users to a minimum.Microsoft 365 Community Conference: A Beacon for Builders, Innovators, and Icons of Intelligent Work
You’re passionate about what you do, and we’re passionate about empowering your potential. Microsoft 365 Community Conference - is your chance to keep up with AI, build game-changing skills, and take your career (and business) even further. With over 200 sessions, workshops, keynotes, and AMAs, you’ll learn directly from the experts and product-makers who are reimagining what’s possible in the workplace. Conference Details Join us in Las Vegas April 21-23. 2026 for the premier Microsoft 365 community event. We want to help you get the most out of the tools you use every day, so we’re bringing back the conference you know and love—with even more opportunities to learn, connect, and level up. Here’s what you can expect: Meet one-on-one with the people who create Microsoft products—ask questions, share feedback, and discover real-world solutions Explore Microsoft’s latest product updates and learn about what’s on the horizon Build and sharpen skills you can use immediately to be more productive, creative, and collaborative with the Microsoft tools you use every day Grow your network, dive deep, and have fun with the best community in tech How to Register Register today and get ready to transform the way you work. Save $150 with our exclusive customer code SAVE150. https://aka.ms/M365ConfWebsite Explore Sessions and Workshops There’s plenty of breadth—and depth—to the learning opportunities at the Microsoft 365 Community Conference. No matter your role or experience level, we've got something for everyone! https://aka.ms/M365ConfSessionsWebPage Meet the Speakers Our lineup of speakers includes some of the brightest minds behind the most powerful Microsoft innovations. You’ll hear from experts like: Jeff Teper | President, Collaborative Apps and Platforms Charles Lamanna | President, Business Apps and Agents Vasu Jakkal | Corporate Vice President, Microsoft Security Business Rohan Kumar | Corporate Vice President, Microsoft Security, Purview & Trust The Microsoft 365 Community Conference is more than an event. It’s the gateway to what’s next for your career, community, team, customers, and business—and for work itself. Claim your front-row seat to the future of work today!AutoSave disabled when opening SharePoint-synced files from Finder after macOS Tahoe 26.6 update
Files stored in SharePoint Online and synchronized locally through OneDrive are opened as local documents when launched from Finder. Office applications display "Saved to my Mac" and AutoSave is turned off by default. However, opening the exact same files through Word/Excel > Open > Sites, or via SharePoint "Open in Desktop App", correctly identifies them as cloud documents. In that scenario, AutoSave is enabled and collaboration/version history features work as expected. Troubleshooting already performed: OneDrive reset and re-linked SharePoint library re-synced Signed out and back into both Office and OneDrive Removed Microsoft credentials from macOS Keychain and re-authenticated Recreated local OneDrive sync relationships Verified OneDrive File Provider extensions are enabled Verified Office applications and OneDrive are fully up to date Tested with newly created files and existing files Tested "Always Keep on This Device" with no change in behavior The issue appears to be specific to the Finder-to-Office launch path after upgrading to macOS Tahoe 26.6. Before upgrading to macOS Tahoe 26.6, opening the same SharePoint-synchronized files directly from Finder correctly preserved cloud document identity and AutoSave was enabled as expected. I discussed this issue in detail with Apple Support, but they quickly dismissed it, saying that the problem is not on Apple's side and that I should contact Microsoft instead.
Microsoft values a hacker's disposable email more than your email linked to Microsoft for 8 years
My Pc was compromised and my session tokens were stolen . I had security info connected with my email and phone number . I also had passkey setup on both my pc (after reset) and my phone . It took one click for the hacker to remove the security features . They setup their own security info and added a disposable email instead of mine . I was somehow able to log in to the account using my pc passkey , as it was already signed in . First I requested to change the hacker's email to my one , which was useless cause the wait time period was 30 days . But in doing so I locked myself out of recovering the account with the mail that notified me that my security info was changed . I went to account recovery which only allowed me to change the password not the email so its still connected to the hacker's email . My frustration is the hacker can 1 click change my forever linked email since accounts creation . But when i try to do so they prevents me to do that stating that "there was recent security information change and the account will not allow for additional change for 30 years" . I opened up "account recovery form" and filled it out , point to be noted there were no fields where I could enter my details of my problem they just ask some basic information . After sometime they send a mail stating provided information is not enough . How am i suppose to provide more information if there are no fields for additional information . I contacted Microsoft agent , they guided me to reply to the account recovery form mail which did not worked as I was not allowed to reply on such email . I contacted Microsoft agent again , this time they told me I will be getting an email with account recovery form and I should mention every details . Well it was the same recovery form I used earlier with limited fields . I still field out the form and after sometime I was mailed by mailto:email address removed for privacy reasons to provide additional details for my identify , I was again requested to submit an account recovery form on https://account.live.com/acsr?cs=1 which was the same link with limited fields to provide information . I proceeded but in the end I was told that I have reached the daily limit for submitting form for this account . Just to be sure I mailed mailto:email address removed for privacy reasons the requested details .
Office 365 issues
We have an end user that started with us approximately a year ago. Shortly after he started he began noticing that his status would go away on a fairly regular basis on MS Teams. We tried uninstall/reinstall, resetting, repairing and the problem persisted. Since he was a relatively new hire we were thinking it was something with his laptop so we replaced and the issue returned. Turned in a ticket with our Office 365 vendor who in turn opened a ticket with Microsoft. After some initial testing they sent a Teams install file that seemed to fix the issue. Since that time he has regularly had issues with Teams disconnecting, Outlook just stop receiving emails, while showing connected. Typically the only fix was a restart and on some occasions that did not work. Sometimes a reset or repair might fix this issue. Throughout this we did clear credential manager, caches, etc...This got a point yesterday where I created a new user profile for him, basically like a new laptop and it temporarily fixed the Teams and Outlook issue, however when attempting to sign into MS Edge it would just spin and had to use task manager to close the app. Tried a repair on the app as you cannot uninstall and same result it would hang up and have to forcibly closed. Just wondering if someone else has encountered something like this and possible fixes. ThanksUnderstanding foundation model changes in Microsoft 365 Copilot
Microsoft regularly enhances the underlying AI models that power Microsoft 365 Copilot. These updates are designed to bring performance improvements, more advanced reasoning, and expanded multimodal capabilities without altering controls, configurations, compliance, security, or core enterprise contractual commitments.Microsoft SSO SAML Assertion Claims
While getting the assertions back from SAML Assertion Claims, I have configured the user.country & assigned some value in the field. But while getting the claim we are reading the some different value like "IN" ? can I know does the user.country claim supports or not during the claim?
My printers don't work after I reinstalled Microsoft 365
I recently had to reinstall Microsoft 365. The software now works quite well, but I can't print a document in Microsoft Word or from anywhere in Windows 11. I have two printers: an HP Envy Inspire 7900e AIO and a Brother HL-L2420DW. Both printers worked before the reinstall, and both printers work without any problems on the Mac side of my laptop. (I use a Mac with Parallels to run Windows 11.) When I try to print from MS-Word in Windows 11, I select a printer from the list in the Print dialog. Then I have to wait for a printer connection. A few seconds later, I get a notice that the printer is "in an error state." My first thought was that I'll have to reinstall my printers in Windows 11, but I went looking for help. An AI helper I've consulted a few times walked me through a labyrinth of steps to fix the problem. The steps involved using the Command prompt or PowerShell (Administrator), but so far I've not had any luck. Seems to me I'll do as well by simply removing and reinstalling the printers. But that thought brings up more questions. I installed both printers using the manufacturer's instructions. For example, the HP AIO I installed with the full-feature software. My question: Do I need to do anything special before I reinstall the printers? Do I simply go to Printers & Scanners and delete my printers and then reinstall them? Also, will any of this affect these same printers on the Mac side?Bad registrar on 365 side
Hello, We created a Microsoft 365 tenant several years ago but never used the online email services. We added and verifed our domain, which was registered with Orange at the time, and then created some users manually to use PowerBI. Today, we begin to migrate to Exchange Online. We have installed AD Connect and synchronized some users. Since creating the tenant, we have changed registrars (to Gandi), but I've noticed that the registrar hasn't been updated in the tenant 365. An `nslookup` correctly identifies Gandi as our current registrar. Microsoft has remained with Orange... and this is causing errors in the hybrid Exchange configuration assistant due to bad autodiscover. How can we "refresh" the registrar on the Microsoft 365 side ? Thanks for your advises Nicolas
