dynamics 365
39 TopicsWill a partial upgrade retain the "with Teams" rights?
[edited] What will happen when doing a partial upgrade from O365 E3 --> M365 E3? The FAQ shows that when upgrading from eg. O365 E3 --> M365 E3, the customer can retain their 'with Teams' rights. [confidential document - snapshot removed} But how would that work with a partial upgrade for example? Partial upgrades in NCE create a new subscription line. Would it still be possible to do a partial upgrade to an higher SKU and still retain the 'with Teams' rights? Cheers, Martijn1.4KViews3likes6CommentsPrice increase D365 Sandboxes - did I miss something?
Dear all last week, we received this mail regarding a tier 5 Sandbox and its pricing: I know about the upcoming price update as from October 1 but a) it is not October yet and b) this SKU was not announced to be increased at all. Is this a mistake in Microsoft's billing system? (almost impossible - ok, sarcasm off now) Thanks for your inputs cheers Daniel730Views2likes6CommentsPrice increase October - what will we get?
Dear community - and hopefully also Microsoft employees we are facing the price increase in October and do still not know, what prices we (our customers) our going to get. I have checked the October preview price list this morning but did only find a few SKUs in there. Am I missing something? Here is an overview of the "to-us-relevant" SKUs. Highlighted the ones I have found in the preview. Any other way to find correct information? Be aware this is Swiss Francs - so "your" currency/price will probably be slightly different. Also quite funny that the percentages of the increase varies quite a bit - I'll keep my sarcastic comments for me now... any input/help would be very much appreciated since we would like to tell our customers, whats going on... cheers DanielSolved1.1KViews2likes2CommentsCustomer Insights - Environments
Dear all, we have a customer that is currently using D365 Marketing attach license and has two more non-production environments with the SKU D365 Marketing additional non-prod applications. However, they will need to transition to the new SKUs for Customer Insights. Do you know how many environments are included in the Customer Insights license? Our customer needs 1 prod and 2 non-prod environments running. We see that the additional non-prod SKU is not available in the new pricelists anymore so we are not sure if the Customer Insights includes more than 1 test environment. Thank you!Solved1.1KViews2likes2CommentsCustomer Insights and interacted people
Hello all! The following situation: We installed the new Customer Insights at a customer of ours. The license used is the Customer Insights Attach. In addition, the customer has appropriate Dynamics licenses to be eligible for the Attach license. There are no AddOn's booked yet. According to the Licensing Guide, the base license includes 10,000 interacted people. However, in the customer system we have 20,000. There is a footnote in the Licensing Guide that indicates that you actually get 10,000 more. But is that really the case? Or do they get contacts added through other licenses as well? How come there are 20,000 contacts there? Thanks for the help!Solved2.3KViews2likes4CommentsDynamics 365 Operations - Order Lines licenses cannot be activated.
Hi Team, Unfortunately, we cannot activate Dynamics 365 Operations - Order Lines licenses via the Partner Center. According to the price list the licenses should be available. I have also searched for the product id but without success. Do you have an answer for me?3.8KViews2likes18CommentsD365 CSP Embed Licenses (Legacy → NCE): Is Admin Center Reassignment Required if Capacity Exists?
We are managing a CSP‑managed tenant that uses Dynamics 365 embedded licenses (for example, Dynamics 365 Sales Enterprise embedded, Dynamics 365 Customer Service embedded, or other service‑provisioned Dynamics entitlements). In this tenant: Legacy CSP subscriptions exist for the Dynamics 365 embedded licenses Equivalent NCE subscriptions are ordered (or will be ordered) with equal or greater capacity Migration tooling is not available for these embedded Dynamics SKUs In Microsoft 365 Admin Center, these licenses: Are not user‑assignable Do not show a Legacy vs NCE distinction Based on Microsoft Partner Center and NCE documentation, it appears that Dynamics 365 embedded licenses are service‑provisioned, and that entitlement is governed by the subscription lifecycle, not by user‑level license assignment. We are trying to confirm the following for Dynamics 365 embedded licenses: No reassignment in Microsoft 365 Admin Center is required when transitioning from Legacy CSP to NCE, as long as sufficient NCE capacity exists. Entitlement will automatically continue or transition at legacy expiration or renewal based on the subscription lifecycle. Partner Center (and CSP billing systems) are the authoritative source for Legacy vs NCE status, rather than the customer Admin Center UI. Is there is an official Microsoft document that explicitly confirms this behavior for embedded licenses? Microsoft Support has unfortunately not been helpful in this process. Thank you.SolvedD365 SCM/Finance - multiple companies in one tenant
Dear community We are facing a situation where different separate legal entities operate in one D365 Finance instance. All companies are in control of the same owner - so I believe technically this is possible to consolidate the installations. Question: how is the licensing (CSP/NCE) being done properly? I assume, it is done in main-company (Company A) tenant where the LCS project belongs to) and the subscriptions are being assigned to guest users (Users of Company B/C as external guests of Company A). Is this correct? I did not find any information about this in the Licensing Guide unfortunately. Thanks for your help Daniel2.1KViews1like8CommentsWhat is the successor SKU for "Dynamics 365 for Team Members Enterprise Edition"
Hi team, I am a distributor in Japan. Could you tell me what the successor SKU is for “Dynamics 365 for Team Members Enterprise Edition”? I noticed that there was a SKU for “Dynamics 365 for Team Members Enterprise Edition” in CSP legacy, but I couldn’t find it in NCE . I found a new SKU called “Dynamics 365 Team Members,” but I’m not sure if it includes the same components as “Dynamics 365 for Team Members Enterprise Edition.” What SKU should existing users purchase to continue using the service?1.4KViews1like4CommentsInvoice Capture Licensing
Hello, I have a question about Invoice Capture licensing and I have received contradictory answers. According to the licensing guide, Finance licenses include 100 Invoices per month per tenant and 20,000 AI Builder credits. As I understand it, it’s 100 invoices and not 100 invoice transactions (or invoice lines) and the use of Invoice Capture does not consume AI Builder credits unless you use custom invoice recognition models. Can someone confirm if I am correct? Thank you very much.2.6KViews1like9Comments