Credits usage for Copilot Studio Workflow with agents
If I add an agent(for research and analyze from the JSON provided) in Copilot studio recurring workflow, whose and which credits will be used whenever it runs? Hi Team, I have a question regarding licensing and credit consumption in Copilot Studio. I have created a Copilot Studio agent that performs research and analysis based on a JSON payload. I am planning to invoke this agent from within a Copilot Studio recurring workflow that runs on a schedule. Could you please clarify the following: When the recurring workflow executes and calls the agent, whose credits are consumed? The user who created the workflow? The owner of the agent? The account under which the workflow runs? The environment's pooled credits? Are there separate credit charges for: Workflow execution Agent invocation Generative AI/research actions performed by the agent Any guidance or documentation links explaining the credit consumption model for this scenario would be greatly appreciated. Thank you!
Agent Credit Limits and Alerts - Copilot Studio
Hi everyone, We're evaluating the use of Agent Credit Limits and alert notifications in the Power Platform Admin Center as a way to control unexpected Copilot Credit consumption. Recently, we had an agent consume 668k Copilot Credits in just 3 days, which raised concerns about how quickly usage can grow before administrators become aware of it. My questions are: How frequently is Copilot Credit consumption evaluated against an agent's credit limit? Are alert notifications generated in near real-time, or are they dependent on the same reporting pipeline used by the consumption reports? If an agent reaches its configured credit limit, is it automatically turned off or blocked from further consumption? Given that consumption reports often appear to refresh hours later (or even the next day), can alerts also be delayed? If there is a reporting delay, is there a risk that an agent could significantly exceed the intended limit before administrators receive a notification? What is the recommended approach for preventing large unexpected consumption spikes in production? Has anyone successfully implemented a governance model that provides more immediate protection against runaway usage, or are the current credit limits and alerts primarily intended for retrospective monitoring? Thanks in advance for any guidance.
Confidential messages in Copilot Studio
Hello everyone, I have an agent built in Copilot Studio that uses SharePoint Lists as knowledge sources. When I access the "Monitor" section, I can view the engagement metrics. Under "User questions", I noticed that some questions were not answered by the agent. When I try to view more details about these interactions, I encounter the situation shown in the attached image. Copilot Studio does not allow me to view the response provided by the agent to the user. Instead, the response is displayed as "The agent's response is hidden due to sensitive content." Why is the agent's response displayed as "Confidential"? Is there any configuration or permission that I need to change in order to view these responses? Is there another way to access the complete interaction history, including the user's question and the response generated by the agent? I need to analyze the responses provided by the agent to users in order to understand why some questions are not being answered correctly. Has anyone experienced this issue or knows how to resolve it? Thank you in advance for your help!Confidential messages in Copilot Studio
Hello everyone, I have an agent built in Copilot Studio that uses SharePoint Lists as knowledge sources. When I access the "Monitor" section, I can view engagement metrics. Under "User questions", I noticed that some questions were not answered by the agent. When I try to view more details about these interactions, I see the situation shown in the attached image. Copilot Studio does not allow me to view the response provided by the agent to the user. Instead, the response is displayed as "Confidential". Why is the agent's response displayed as "Confidential"? Is there any configuration or permission that I need to change in order to view these responses? Is there another way to access the complete interaction history, including the user's question and the response generated by the agent? I need to review what the agent actually responded to users so that I can understand why some questions are not being answered correctly. Has anyone experienced this issue or knows how to resolve it? Thank you in advance for your help!
Copilot Studio Agent Tool Not Detecting File Input from Power Automate Flow
Hi everyone, I'm facing an issue with Copilot Studio and Power Automate Agent Flows. I created a flow using "When an agent calls the workflow" with the following inputs: RequestPayload (Text) AttachmentFiles (File) The flow saves successfully and the File input is visible in Power Automate. However, when I add the flow as a Tool in Copilot Studio, only the text input is detected: RequestPayload The File input (AttachmentFiles) does not appear in the Tool Inputs section. What I've tried: - Removed and re-added the tool - Refreshed the tool schema - Created a brand-new V2 flow - Changed the File input name multiple times (AttachmentFiles, UploadedFiles, FuelAttachments, etc.) - Saved and republished the agent - Removed and re-added the flow multiple times The result is always the same. Only the Text input is exposed in Copilot Studio. Additionally, if I manually try to add an input named "AttachmentFiles" in the Tool configuration, Copilot Studio returns: "There is an error: 'DuplicateItem'" This makes it seem like Copilot Studio recognizes the input internally, but it is not rendering or exposing it in the Tool UI. Questions: Are File/File Collection inputs currently supported for Agent Tools in Copilot Studio? Has anyone successfully passed uploaded files from an Agent to a Power Automate flow using Tool inputs? Is this a known limitation or a bug? Is there a recommended workaround for sending PDF/JPG attachments to a flow from an Agent? Any guidance would be greatly appreciated. Thank you.Using Dynamics 365 ERP MCP Server from a Standalone Copilot Studio Environment
We have a Copilot Studio environment that is not connected to Dataverse and is not linked to any Dynamics 365 Finance & Operations environment. We would like to use the Dynamics 365 ERP MCP Server from an agent in this Copilot Studio environment to retrieve data from F&O. Is this configuration supported? If so: What connection and authentication setup is required between Copilot Studio and the Dynamics 365 ERP MCP Server? Does the Copilot Studio environment need to be linked to the target F&O environment or Dataverse environment? Can the ERP MCP Server connect directly to F&O independently of the Copilot Studio environment? How is user authentication handled when the agent invokes MCP tools? Does the MCP connection use the authenticated user's F&O permissions, a service principal, or the connection owner's credentials? Are there any prerequisites, limitations, or recommended architectures for using the ERP MCP Server from a standalone Copilot Studio environment?Best practice for Copilot Studio agents and SharePoint libraries with unique permissions?
We recently ran into an issue where a Copilot Studio agent was unable to retrieve content from SharePoint libraries that have unique permissions and nested folder structures. Users with elevated permissions were able to retrieve results, while users with read-only/visitor access could not, even though they had access to the underlying documents. We've observed similar behavior across multiple agents and suspect the library's unique permission structure is impacting indexing or content retrieval. For organizations that use SharePoint libraries with extensive unique permissions, nested folders, and restricted access models: What is the recommended approach when using these libraries as knowledge sources for Copilot Studio agents? Are there known limitations or best practices regarding unique permissions and nested folders? Is it better to simplify permissions, create dedicated access groups, flatten the folder structure, or maintain separate agent-specific content locations? How are others balancing security requirements with reliable agent retrieval? We'd appreciate any guidance, best practices, or lessons learned from similar implementations.
Work IQ (Preview) in Copilot Studio not retrieving recent Teams/Outlook information
Hi All, We are building a POC in Copilot Studio where an agent tracks project information from Planner, Teams chats, and Outlook emails. We are using Work IQ (Preview) to retrieve information related to specific projects from Teams and Outlook. For example, if I send an email containing SOW details for Project A and later ask the agent "What are the latest updates/SOW details for Project A?", Work IQ sometimes does not retrieve the new email even after 30 to 75 minutes. We understand that Work IQ is currently in Preview, but we wanted to understand: Is there a documented indexing/sync delay for new Teams messages or Outlook emails? How long does it normally take for recent content to become available to Work IQ? Is there any way to improve or force the refresh? Is there any official Microsoft documentation regarding data freshness? Is there any workaround using Work IQ only? We are specifically evaluating Work IQ, so please don't suggest Graph API. 😅 Any guidance, documentation, or experience with a similar scenario would be really helpful. Thanks in advance!
Issue on Copilot studio Credit Consumption
Hello Community, We are currently using a Copilot Studio license (€10/month plan) and have encountered an issue when using our agent. Although our organization still has a significant number of Copilot credits available, the agent displays the following error message: "You are out of credits." To verify the credit status, we checked the Power Platform Admin Center, where Copilot credit consumption is monitored. The current usage details are: Total credits purchased: 1,281,000 Credits consumed: 427,737 Remaining credits: Approximately 853,263 Based on these figures, we still have around 800,000+ credits remaining, yet the agent is unavailable due to the "out of credits" error. We would appreciate any guidance on the following: Why is the agent reporting that we are out of credits when a large credit balance remains? Are there any known limitations, allocation settings, or licensing requirements that could cause this behavior? Are there any troubleshooting steps we can perform to verify whether the credits are correctly assigned and available for use? Has anyone else experienced a similar issue, and if so, how was it resolved? Any guidance or recommendations would be greatly appreciated. Thank you.
