MAICPP enrollment blocked / Legal Info empty — please escalate to Vetting team
Hello Partner Compliance / Vetting team, I'm trying to complete publisher verification for an Entra app registration, which requires enrolling in the Microsoft AI Cloud Partner Program (MAICPP). The enrollment is blocked and I cannot get past it: - In Partner Center, the "Microsoft AI Cloud Partner Program" option is greyed out / not selectable when I try to enroll from Account Settings > Programs. - The Legal Info page only shows a loading spinner and never loads any content. - The Identifiers page is empty — no Partner ID (PGA) is listed. - When I tried to create a support request in Partner Center, it repeatedly failed with "An error occurred while creating your support request. Please wait 10 minutes and try again," across many attempts over two days. - Support for Business / admin center says I have no support entitlements, so I can't open a technical ticket there either. The Norwegian support phone numbers do not connect. Background: I originally had an account collision — the same email existed as both a personal Microsoft account and a work account — which kept logging me in as the personal account. I've since created a clean work account (Global Administrator) in my tenant to resolve that, and all technical prerequisites are in place: my custom domain is DNS-verified in the tenant and set as primary, and the app registration's publisher domain is set to that custom domain. Company: LunaCatch AS (a registered Norwegian limited company). We are a legitimate, newly registered business and all details match our official government records (Brønnøysundregistrene / the Norwegian business register). I have the official company registration certificate ready to provide. Could a moderator please escalate this to the Partner Trust & Safety / Vetting team to: 1. Review why the enrollment / vetting is blocked, 2. Reset or reopen it so I can complete company verification, and 3. Advise exactly what documentation is required and where to upload it. I'm happy to provide my Tenant ID, organization number, and verification documents privately via DM. Thank you.
Blocked enrollment, Trust Code 715-123160
with reference number: 715-123160 and transaction ID: 031f6984-2e99-4f97-a953-47eafc6ffb64. my account is blocked from enrollment to the commercial marketplace please help i would provide every legal details about me and my company to build trust please help
Commercial Marketplace enrollment blocked – Trust Code 715-123160
Hello Microsoft moderators, My Commercial Marketplace enrollment is blocked with Reference 715-123160. I am the Global Administrator of my Microsoft Entra tenant and the owner of a Udyam-registered sole proprietorship (AK Sentinel Studios, India). Can anyone please hell me to solve the enrollment issue Thank you.Enrollment blocked by "Runs on Trust" cannot open ticket,please escalate to Partner Trust & Safety
Hi — my MAICPP enrollment was blocked at the trust-verification stage: "Microsoft runs on trust… your request was blocked," reference number 715-123160 (transaction ID displayed as "undefined"). Because it blocked before a workspace was created, I cannot open a support ticket — the Contact Support flow has no submit option. I am the Global Admin of the tenant. Could you please escalate to the Partner Trust & Safety team to review my verification and advise next steps? Legal entity: J.D.'S OTZ ACADEMY LLC Tenant ID: 5a9b9120-d943-40ca-b803-e7dcdc07e734 Sign-in: mailto:email address removed for privacy reasons D-U-N-S: 11-930-3322 · business name/address/EIN entered and matching IRS/registry recordsCommercial Marketplace enrollment blocked – Trust Code 715-123160
Hello Microsoft moderators, My Commercial Marketplace enrollment is blocked with Reference 715-123160. I am the Global Administrator of my Microsoft Entra tenant and the owner of a Udyam-registered sole proprietorship (AK Sentinel Studios, India). Could you please advise how I can have my enrollment routed to the Partner Trust & Safety (Vetting) team for manual review? I can provide my Tenant ID, Correlation ID, Transaction ID, and business verification documents privately if required. Thank you.
Blocked during MAICPP partner enrollment - reference 715-123160
Hello, I'm trying to enroll in the Microsoft AI Cloud Partner Program (MAICPP), but my enrollment was blocked immediately after submitting my company information, with an automated trust check message. Because the enrollment was blocked at this stage, no Partner Center workspace was created for me, so I'm unable to open a support ticket through the normal in-portal method. Details of my case: - Reference number: 715-123160 - Transaction ID: b19b058c-f8c4-44f9-bbae-c49c537b45fb - Legal company name: [à compléter] - Tenant ID: dbac7550-f17a-4cda-83ed-3a5d5d16ab2d - Tenant domain: raic037.onmicrosoft.com - Sign-in email: email address removed for privacy reasons I have my legal documentation ready to provide (company registration/incorporation document, valid for more than 2 months), and I want to make sure the legal name and registered office address I've entered match exactly what's on file. Could someone please escalate this to the Partner Trust & Safety / Vetting team for a manual review, or let me know what specifically triggered the automated block so I can correct it? Thank you for your time and help. Best regards, RAIC William SIMON Gérant Tél. +33 4 72 97 02 02
Blocked enrollment, Trust Code 715-123160 - requesting manual review
Hi moderators (JillArmour), my Microsoft AI Cloud Partner Program enrollment is blocked by the automated trust evaluation, and I can't open a support ticket because the account has no workspace (the known blocked-enrollment issue). Requesting escalation to the Vetting & Enrollment / Trust & Safety team for manual review to clear the block. Error details: Reference number: 715-123160 Transaction ID and Correlation ID: the forum blocks posting the full IDs — I'll share both privately on request. Account: Program: Microsoft AI Cloud Partner Program (basic/free) Legal entity: CometReplyAI Tenant: anthonythomashall31outlook.onmicrosoft.com I am the Global Admin of the tenant. Live website with legal footer: https://cometreplyai.com/ Why: I need a Partner One ID (MPN ID) solely to complete Microsoft publisher verification for my Entra app so customers can connect Microsoft 365 / Outlook. Happy to provide identity documentation and the full transaction/correlation IDs privately — please tell me the best private channel or DM me. Thank you.
Verified - still no hardware developer program access
It took eight weeks under ticket 2604250040000011 to be verified. Now that I am verified, I do not have any developer program access or roles to assign. I have raised a new ticket 2606160040010562. JillArmour is there a way to make this actually get resolved please? It's great that I am finally verified, but the intention of the original request was to be able to use the program. I feel they have not understood and have closed the request. Thanks
