callrecord
2 TopicsGraph CallRecords
Hi, I'm trying to find a way to get Teams Call Queue calls waiting time (how much time the caller waits on the queue before an agent took the call). By using the Get CallRecord method I was able to get details about regular Teams calls by call ID - GET https://graph.microsoft.com/v1.0/communications/callRecords/{id} I was wondering if I can do the same with Call Queue\Auto Attendant calls and try to figure out the waiting time with the data I will get. I know 3rd party tools, which gives the details I'm looking for, using Graph webhook subscription - so I'm pretty sure I can get this data too, just can't find out how. Any suggestions would be appreciated. Thanks.6.2KViews1like9Comments