Focus on the Teams Phone calls that matter most with intelligent call delegation
We're excited to announce that intelligent call delegation can now help answer your incoming Teams calls and schedule follow-up appointments on your behalf. This experience helps users focus on engaging with the calls that matter most and is available through the Frontier program.What’s New in Microsoft Teams | July 2026
I hope everyone is having a great summer - July has flown by. As we head into the second half of the year, we're continuing to innovate in Teams to help people collaborate with people and AI to get work done more efficiently. This month's updates bring together new ways to stay informed, simplify everyday tasks, and put AI to work across more scenarios and roles. One highlight is the new Meeting Recaps app, which makes it easier to find, revisit, and catch up on important conversations across your meetings. We're also expanding how organizations manage apps and agents in Teams with improved request experiences that provide greater transparency for users and more control for admins. You'll also find updates that make collaboration more seamless, from accessing Viva Engage communities directly in Teams to improving calling experiences on mobile. Read on to see everything that's new in Microsoft Teams this month. Feature categories: (All features listed are generally available unless otherwise noted) Chat and Collaboration Meetings Teams Phone Workplace - Places and Teams Rooms Fundamentals and Security Platform Frontline Workers Certified for Teams Devices Chat and Collaboration Access Viva Engage communities in Teams Staying connected to your communities meant leaving Teams to check Viva Engage. Now you can open and interact with your organization's communities straight from the Teams left rail and get notified in Activity when something relevant happens. Keyboard Shortcut Dialog has search functionality. Long shortcut lists are hard to scan when you just need one. The keyboard shortcut dialog now lets you search by shortcut name or by the key combination itself. LinkedIn Hiring Assistant integration for Microsoft Teams Recruiting teams can now bring LinkedIn Hiring Assistant directly into Microsoft Teams to streamline candidate review and hiring manager collaboration. Recruiters can share candidates in Teams, collect structured feedback, and keep hiring decisions moving without requiring hiring managers to switch tools. The integration helps teams reduce feedback delays, improve alignment earlier in the hiring process, and collaborate where work is already happening. Available for LinkedIn Hiring Assistant customers. Learn more: Hiring Assistant for LinkedIn Recruiter & Jobs Meetings Meeting Recaps app Stop hunting through chats and calendars for the meeting notes you need. The Meeting Recaps app brings your intelligent recaps together in one convenient, pinned app in the Teams sidebar, making it easier to find and catch up across your meetings. Browse meetings with Recap from the past 30 days and use quick filters to instantly surface the meetings that matter most, like when you were mentioned in the discussion. You can also generate a podcast-style Audio Recap summary across multiple meetings so that you can conveniently catch up on the go. Teams Phone Queues app for Microsoft Teams in GCC High Government organizations need advanced collaborative call handling without leaving their compliance boundary. Now available in the GCC High environment, the Queues app brings advanced queue management, reporting, and supervisor tools directly into Teams, helping agencies deliver faster, more efficient service to constituents calling government offices and to internal customers, such as employees contacting an IT Help Desk. Queues app is available through Teams Premium. View the interactive Queues App demo for more details. Teams Phone user multi-line on Teams Mobile (iOS) Juggling separate devices or accounts for different roles is a hassle. Teams Phone multi-line now works on Teams mobile iOS: admins can assign up to 10 numbers to one user, each appearing as its own tab, so you can stay organized across roles or regions from a single Teams account. If the player doesn't load, open the video in a new window: Open video Speed dial on Teams mobile Finding the right person to call should not slow you down. A dedicated speed dial tab in Teams mobile now lets users more easily add, edit, and label key contacts by role or priority, with updates synced across devices for a consistent calling experience. For frontline workers such as nurses, that means reaching the right contact faster to help accelerate patient care. Workplace - Places and Teams Rooms AI-powered notes for in-person meetings with Facilitator in Teams Rooms on Android and Windows Avoid ending in-person meetings with no record of what was decided. In Teams Rooms on Android, the Facilitator agent captures notes, decisions, and actions for in-person meetings alongside scheduled and hybrid ones. Invite it with one tap of the room console; notes appear on the front of room display or touch board and are available in meeting recap when shared, then deleted if no one keeps them. Nothing stays in the room. Available with Teams Rooms Pro. Bulk application of app settings to Teams Rooms on Android devices in the Pro Management portal Configuring rooms one at a time eats up an IT Admins day. Admins can now apply Teams Rooms on Android app settings to multiple devices in bulk from the Pro Management portal. Available in Teams Rooms Pro. Digital signage support for Teams panels Screens sitting dark outside meetings are a missed opportunity. Idle Teams panels can now display digital signage, just like Teams Rooms front of room displays, with source and settings managed in the Pro Management portal. Available with Teams Rooms Pro or Shared space licenses. Human interpreter listening mode supported in Teams Rooms on Windows Multilingual meetings lose nuance when there's no live interpretation. Professional interpreters can now listen in and translate in real time in Teams Rooms on Windows, without disrupting the speaker. Organizers preset the languages, and participants choose and switch among them. Available with Teams Rooms Pro. Teams Phone devices support for Interpreter (VoIP calls) Don’t let language barriers impact calls. With AI Interpreter, Teams Phone devices provide real‑time language interpretation directly within the call experience. Users can participate naturally in multilingual conversations while the device interprets spoken audio, reducing language barriers and supporting clearer communication in everyday calling scenarios. Entra passwordless resource account support for Teams Rooms on Windows devices Shared room accounts with passwords are a security weak spot. Teams Rooms on Windows now support Entra resource accounts for secure, passwordless sign-in that separates device and user identities. A migration wizard and Pro Management portal dashboard make moving over and tracking progress straightforward. Individual settings page with 2-way settings sync between device and the Pro management portal for Teams rooms on Android and panels Not knowing how a device is configured makes troubleshooting slow. A new individual settings page in the Pro Management portal shows how each Android-based device is set up, with two-way sync so changes flow between the device and the portal, for Teams Rooms on Android and panels. Call quality feedback surveys for Teams Rooms on Android Organizations can't fix call quality problems they never hear about. Users can now rate calls and meetings and give feedback on audio, video, and screen-sharing in Teams Rooms on Android, helping your organization keep experiences consistent. Join Google Meet meetings in Teams Rooms on Windows for GCC and GCC-H Cross-platform meetings shouldn't be off-limits for government organizations. GCC and GCC-High now get two-way Direct Guest Join between Google Meet and Teams: Teams Rooms on Windows can join Google Meet, and Google Meet devices can join Teams, with one-click join from the calendar or by meeting ID. Fundamentals and Security Choose how Teams on the web handles sign-in Teams on the web now honors a user's sign-in preference, giving them the choice to stay signed in across browser sessions or be prompted to sign in again when the browser is reopened. This helps balance convenience on personal devices with security on shared computers. Platform Improved request flows for apps and agents blocked by admins We're making it easier for users to request access to apps and agents that aren't currently available to them in Teams. A simplified and more transparent request experience helps users understand what action is needed, track the status of their requests, and receive updates when decisions are made. For admins, enhanced request management capabilities in Teams Admin Center and new request notifications make it easier to review and act on requests, helping organizations accelerate access to approved apps and agents. Frontline Workers Get Started Faster with Improved Onboarding First impressions matter, and the new onboarding experience makes day one in Shifts a breeze. The app adapts to who you are — frontline manager or worker — and surfaces the right next step exactly when you need it. Managers can now spin up a brand-new team and its first schedule in a single action. One-click access to help articles and clear guidance on permissions means no one hits a dead end. Whether it's your team's first day in Shifts or your hundredth, you'll be productive in moments. Easily Restore Deleted Schedules Accidental deletions happen, but getting back on track should not slow your team down. With schedule restore, managers can quickly recover a previously deleted schedule right from the schedule creation flow. Simply choose the version you want to bring back, restore it in a few clicks, and pick up where you left off — no rebuilding from scratch, no lost momentum, and no extra support needed. It is a simple safety net that helps teams move confidently, even when plans change or mistakes happen. Reach the right people and close the loop with Follow Up Frontline managers often spend too much time chasing updates across chats, messages, and meetings. With Follow Up in Frontline Agent, a manager can send a single Teams request, automatically collect responses by a set deadline, and review a consolidated summary in one place. This helps teams quickly confirm task completion, shift coverage, handoffs, compliance requirements, and operational readiness. Managers can also track responses, follow up with non-responders, edit requests, and add recipients, with support for up to 20 people per request. Run hands-free inspections with voice-driven Site Walkthrough Site Walkthrough transforms inspections, audits, and compliance checks into a hands-free, voice-driven experience. Workers can start a walkthrough with or without a checklist, speak observations naturally, and let Frontline Agent capture and organize everything automatically. When complete, Frontline Agent generates a structured report, checks off completed tasks, flags follow-up items, and records timestamps for audits and compliance. This helps teams complete checklists faster, stay focused on their environment, and capture critical insights without manual data entry. Experience Teams for Frontline with a new interactive demo Curious what Microsoft Teams looks like for frontline workers? The new Teams for Frontline demo experience lets you step into the shoes of a retail associate, nurse, or warehouse worker and explore a fully functional frontline environment in just one click. No purchase, trial, or sign-up required. Immerse yourself in the day-to-day experience of frontline work and see how Teams helps employees stay connected, manage schedules, and get work done with AI-powered assistance. Check it out at aka.ms/FLWdemo! Certified for Teams Devices Q-SYS Scheduling Panel The Q-SYS Scheduling Panel is built on the Microsoft Device Ecosystem Platform (MDEP), as a Microsoft Teams Panel. Displaying meeting details, availability, and allowing users to reserve meeting spaces on the spot. MAXHUB XT20-VB Kit The MAXHUB XT20-VB Kit integrates the XCore Kit Pro and XBar U50 to deliver a complete Microsoft Teams Rooms solution for small to medium meeting spaces. XCore Kit Pro includes an 11.6-inch touch console and a 12th gen Intel Core i5 mini-PC running Microsoft Teams Rooms for seamless collaboration, with 4K wired content sharing and dual-screen display capabilities. XBar U50 is a 100MP dual-lens USB videobar with 12 beamforming microphones, dual 15W speakers, AI video features including Auto Framing and Speaker Tracking, and FlexMount for easy installation. MAXHUB's Pivot Plus enables remote device management. The kit includes a 3-year warranty and local support. ThinkPad Dual-mode Wireless ANC Foldable Headset 8550 (USB-A & USB-C, Teams) Certified by Microsoft Teams for open office, ThinkPad Dual-Mode Wireless ANC Foldable Headset 8550 (Aura Edition) redefines best-in-class portable headset for hybrid work, featuring a foldable, lightweight design that’s effortless to carry anywhere. Adaptive hybrid ANC and AI-powered ENC keep distractions at bay, letting you enjoy crystal-clear calls and immersive sound for next-level focus. Sound by Bose technology delivers expertly tuned audio for both calls and music. Connect with tap or via Bluetooth® Receiver- and experience how seamless productivity can be. Lenovo Wireless Speakerphone 6000 Equipped with eight beam forming microphones and advanced AI noise cancellation, it ensures crystal-clear communication-ideal for today’s hybrid work environments. Its high-fidelity speaker provides rich, immersive sound, while Microsoft Teams certification guarantees reliable audio quality and exceptional voice pickup performance for seamless collaboration. Extron Medium and Extra-large conference rooms This system accommodates up to ten people for the medium conference room, and 18+ people in the Extra-large conference room, and includes Microsoft Teams Rooms conferencing capabilities, enabling participants in remote locations to join meetings. Extron AEC – acoustic echo cancellation, ceiling speakers, control processors, and power amplifiers deliver enterprise level security, intelligible speech, and consistent sound levels across the entire meeting area in conjunction with a Audio‑Technica Engineered Sound Wireless systems. This Design Solution has been designed and meticulously tested for best-in-class performance and ease of use. Logitech Express Install: Logitech Rally Bar & Ashton Bentley AB One65 for Teams Rooms on Windows & Android Logitech, in partnership with Ashton Bentley and Samsung, is simplifying room installations with Express Install solutions for Microsoft Teams Rooms on Windows and Android, making high-quality meeting spaces more accessible and easier to deploy. Logitech's Express Install kit for Medium rooms can be installed in under an hour, with minimal labor and no specialist help needed. MAXHUB Panel SP10 The MAXHUB Panel SP10 is a room scheduling solution with native Microsoft Teams integration, empowered by the MDEP. This 11-inch panel delivers a crystal-clear, real-time view of room availability, enabling seamless calendar synchronization and effortless on-the-spot reservations for efficient workspace management. High-visibility LED bars indicate room occupancy at a glance, while one-tap booking enables ad hoc reservations with real-time schedule sync. The mounting bracket is included as standard—no extra purchase needed—along with an industry-leading 3-year warranty that reduces lifecycle costs for bulk deployments. Adapt to any architecture with 4-way installation options: standard wall mount, glass partition, slim door frame, or a flush embedded aesthetic. AudioCodes C456HD Touch Expansion Unit Gen2 The AudioCodes C456HD is a native Microsoft Teams desk phone built on MDEP and Android OS for robust security and simplified, enterprise-grade management. Featuring a vibrant 5” color touch screen (1280 x 720) and a dedicated programmable emergency call button, it can deliver a seamless and intuitive user calling experience. For enhanced productivity, an optional multi-purpose expansion module with a 5” color touch screen is also available. The C456HD also features support for an optional hardware-based Mic Off for secure locations. AudioCodes C456HD Microsoft Native Teams Touchscreen Desk Phone The AudioCodes C456HD is a native Microsoft Teams desk phone built on MDEP and Android OS for robust security and simplified, enterprise-grade management. Featuring a vibrant 5” color touch screen (1280 x 720) and a dedicated programmable emergency call button, it delivers a seamless and intuitive user calling experience. For enhanced productivity, an optional multi-purpose expansion module with a 5” color touch screen is also available. The C456HD also features support for an optional hardware-based Mic Off for secure locations.
Feature request: Historical Agent Activity Timeline for Microsoft Teams Queues
Hi everyone, We're currently using the new Microsoft Teams Queues app for our IT Service Desk and are very pleased with the improvements Microsoft has introduced. One capability we feel is still missing is a historical Agent Activity Timeline. Today supervisors can only see an agent's current Opt-in/Opt-out status. There is no historical overview showing: When an agent opted in When an agent opted out Which agents were opted in at a specific moment Whether the change was made by the agent, a supervisor or automatically This makes it difficult to investigate: Missed calls Queue performance SLA deviations Staffing questions Incident investigations A simple historical timeline containing the timestamp, queue, agent and source of the status change would already provide tremendous value for supervisors and service desk managers. We've submitted this as a feature request through the Microsoft Feedback Portal: https://feedbackportal.microsoft.com/feedback/idea/2df346ee-bc89-f111-9b47-7c1e52444ef6 If you experience the same limitation, we'd really appreciate your vote. I'm also interested in hearing how other organisations deal with this today. Are you using manual checks, screenshots or another workaround? Thank you! Romain Weimer Head of ICT Operations and Support Witteveen+BosTeams Freezes ~90 seconds into a 1:1 Mac OSX
Teams video and audio starts freezing 90 seconds into a 1:1 call, and then it comes back to normal and wont happen again. This started about 3 weeks ago and it happens only during 1:1 calls wont happen when there are more then 2 people in a call. Mac OSX 26.5.1 (25F80) Teams Version 26149.1804.4788.5681
Migrating Teams Calling Bot (EchoBot) from VMSS to Windows Containers / ACI?
Hi everyone, I have built a Microsoft Teams Calling Bot using Application-Hosted Media based on the official C# EchoBot sample: https://github.com/microsoftgraph/microsoft-graph-comms-samples/tree/master/Samples/PublicSamples/EchoBot Currently, our signaling logic is fully serverless and runs efficiently on Azure Functions. However, the actual media processing (using the C# Calling SDK which relies on native Windows media binaries) is deployed on VMSS with Windows Server, just like the repository's default deployment guide suggests. Running these Windows VMs continuously is becoming extremely expensive, and we are looking for a cheaper, modern, or "on-demand" alternative to handle the media pipeline. Since raw audio processing strictly requires these native Windows-based Media binaries, I would like to ask the community: 1. Windows Containers (ACI / AKS): Has anyone successfully run this C# EchoBot/Media SDK inside Windows Containers (such as Azure Container Instances or AKS)? If so, how do you handle the public IP and port-binding requirements for the media sockets (since the platform needs direct public connectivity for UDP/TCP traffic)? 2. On-Demand Provisioning: Are there any known architectures or best practices for spinning up the media processor only when a call starts (e.g., triggering an ACI instance via the Azure Function signaling bot) and tearing it down afterwards to keep costs near zero when idle? 3. Alternative Approaches: If you have solved this high-infrastructure cost problem for a real-time raw audio bot in production, what architecture did you end up using? Any documentation, GitHub references, or architectural advice would be highly appreciated! Thanks!
Stop Automatic Calling when Screensharing
I screenshare a lot in my position; I call the coworker (Phone/Headset) and train them on what I need them to look at. I am in a large office building, and the automatic calling of the receivers' PC is disruptive, as I do not was the whole office to hear my conversation or have people hear my trainee. I see no way to disable the team auto-call once I start to screen share or in the Options. All my coworkers feel this frustration as well. I do use the computer microphone/speaks aspect when working from home, but would disable it totally, if it would stop the auto-call. I do not want it to affect meeting invites to others, as others around the country can use their PC speak/microphone, if they want. Please advise.
How can I report an error in MS Teams documentation?
Hey all, how can I report an error that I noticed in MS teams documentation? On this site: https://learn.microsoft.com/en-us/microsoftteams/phone-reference/manage-numbers/phone-number-management-for-slovenia There is a LOA request that is named: "Letter of Authorization (LOA) for Slovania (all numbers) (v.1.0)". This is of course an error - it should say Slovenia, not Slovania. How do I report this to MSFT for checking and fixing the Learn docs? I cannot seem to edit or submit a PR for MS teams. Thanks! BR TimTeams for iOS (MAM only Call Identification)
In order of the implementation of O365/M365 and with it Microsoft Intune, Teams and Outlook for iOS has become the standard collaboration and mail clients on iOS devices for many customers today. This is due to the excellent user experience and the constant stream of new features implemented by Microsoft. From a security perspective, in addition to the provision on managed devices (managed by Intune), the secure use on unmanaged devices with MAM or App Protection Policies (APP) is a big argument for using Teams and Outlook for iOS. A big pain point for many users who use Teams and Outlook for iOS in an MAM-only setup (and for MDM setup with Intune too) is the missing caller identification of Exchange Online (EXO) contacts, when someone is calling via a cellular connection. Outlook for iOS supports a one-way contact export process whereby contacts from within Outlook for iOS can be exported into the personal (unmanaged) part of the native iOS Contacts app. This means a contact must first be imported into the users personal contacts directory of EXO and then exported from Outlook for iOS to the native (unmanaged) iOS Contact app in order to see who is calling. This functionality enables Caller-ID, iMessage, and FaceTime integration for users’ Outlook contacts. The exported Outlook contacts are considered unmanaged and are accessible by unmanaged, personal apps. Especially for European customers who are subject to GDPR compliance, this is a no go, as personal data and company data must not be mixed. The unintentional outflow of contact data worthy of protection to commercial platforms, such as WhatsApp or Google, and the unintentional synchronization of address books with social media apps, represents a significant GDPR risk. Although the user's personal EXO contacts can be synchronized, there is currently no option to synchronize the GAL. Furthermore, there is currently no provision in Teams and Outlook for iOS to synchronize the GAL cyclically. The user has to add a GAL contact to his personal contacts as described above and then within the Outlook for iOS app export the contact to his native iOS contacts app to be able to see who is calling. To meet the GDPR compliance, we need to prevent the contact export. So this is not a solution. The question to ask is: Why does a user need to export a GAL/personal contact to their native iOS Contact app? There are already several paid app solutions that close exactly this gap (ebf Contacts, Secure Contacts, etc.) which offer more or less the same range of functions. The app builds a container and downloads the managed address books (GAL, personal) of the user and then enables the resolution of the CallerID or identification of the caller via the so-called Apple CallKit integration. Apple has been offering the so-called CallKit integration for years. With CallKit you can integrate your calling services with other call-related apps on the system. CallKit provides the calling interface, and you handle the back-end communication with your VoIP service. For incoming and outgoing calls, CallKit displays the same interfaces as the Phone app, giving your app a more native look and feel. CallKit also responds appropriately to system-level behaviors such as Do Not Disturb. In addition to handling calls, you can provide a Call Directory app extension to provide caller ID information and a list of blocked numbers associated with your service. When a phone receives an incoming call, the system first consults the user’s contacts to find a matching phone number. If no match is found, the system then consults your app’s Call Directory extension to find a matching entry to identify the phone number. This is useful for applications that maintain a contact list for a user that’s separate from the system contacts, such as Teams and Outlook for iOS. For example, consider a user who is a colleague to Jane, but doesn’t have her phone number in their contacts. If the Teams or Outlook for iOS app has a Call Directory app extension, which downloads and adds the phone numbers of all of the user´s colleagues. When the user gets an incoming call from Jane, the system displays something like “(App Name, e.g. Outlook) Caller ID: Jane Appleseed” rather than “Unknown Caller”. The effort to integrate the Call Directory Extension is minimal and would solve many pain points from both a security and user experience perspective. Apple has documented CallKit excellently on the developer site: https://developer.apple.com/documentation/callkit With the possibility of using Apple CallKit in combination with Teams and Outlook for iOS and the contact synchronization (personal/GAL) of a managed EXO mailbox, the use of M365 in a BYOD scenario for customers Blue Collar workers will massively increase. Furthermore, the use of contact synchronization is then also possible for devices managed by Intune. This creates an outstanding user experience while increasing user adoption! This article was also published as feedback in the Outlook Forum for iOS: https://feedbackportal.microsoft.com/feedback/idea/a80414f4-9598-ed11-a81b-000d3ae32cd0 There are already other requests within the Microsoft community that I would like to link here: @PatrickF11 : Outlook for iOS + Caller Identification - Microsoft Community Hub Daniel Huttenlocher: https://feedbackportal.microsoft.com/feedback/idea/bbfc8763-da97-ed11-a81b-000d3ae32cd0Using the Small Window for Incoming Teams Calls
A recent improvement is the introduction of a small window for incoming Teams calls. It doesn’t sound like a great step forward, but switching to the small window is a surprisingly useful step. The sad thing is that many users won’t know that the option to switch exists because it’s buried in Teams settings. If you’re a busy person who takes lots of Teams calls, switching is definitely recommended. https://office365itpros.com/2026/06/30/incoming-teams-call-window/
