Teams Calling - Call Queues - Teams Channel
Hello Is anyone having problems with the new Calls channel ? The agent Toggle to opt in and out dosn't save and keeps changing back. The call history only shows a few calls and not every incoming call. The call history show the user that is looking at the history and not the user who has taken the call. The Agent present i'e Available, Busy etc isnt showing the correct information and not sending calls to the available agents
Teams Phones (YeaLink MP56/Teams ver.), how external caller continues to ring after Call Queue or AA
We are concerned about keeping our Client experience calling into our 2 reception/operator phones similar to their existing ringing experience. So, we are on round 2 (round 1 in 2020) setting up Teams Phone with Calling Plan, current license name. Our original issue was that a Call Queue or AA would not continue ringing for the caller. Seems using CQ you can add a short audio clip like "Hang on while we connect your call" then you get silence until someone answers. Our initial plan is MS managing everything, no external # provider. Am I missing something in the setup? Has someone succeeded in a caller getting a normal ringing experience using Teams phones, not SIP or Direct Routing?