booking
103 TopicsBooking Subject Line
It is really hard to keep up with booking without having to open the invites. There needs to be a way to modify the subject line. For example, I have custom questions that ask the Clients Name. I would like to check a option that allows for a custom question to be included in the booking subject line. Or at least include the customer name in the subject line instead of just the service type. You could have 5 bookings of the the same service and by looking at your calendar you have no idea who they are with, unless you open each booking.195Views2likes1CommentMulti Day Bookings in Microsoft Bookings
I have created a multi-day service and set some times. This is a 3-day training course that staff would attend between 9:00 AM and 4:30 PM daily. However, it is showing Monday to Thursday regardless of what we try. Do you have any ideas?19Views0likes0CommentsBookings providing 2 different links depending on the format in the calendar invite.
Scenario - a user has a bookings page that allows 3rd parties to book meetings. These are not internal 3rd parties, but external ones using a variety of email platforms. The end user clicks the book meeting link and it creates a meeting invite in the client's calendar, and sends an email to them and the calendar to accept the meeting. That invite actually contains two things - one is the BODY of the invite with a "join the meeting now" link, and the second is an ICS file to add the meeting to one's calendar. Depending on what the user does next the meeting either will or will not initialize on their end when they join it. In this scenario the end user (the person booking the meeting is using GOOGLE MAIL and GOOGLE APPS. In the past (As in up till 3 weeks ago) - BOTH of the following conditions worked. That is no longer the case. Scenario one: The user ACCEPTS the meeting which is added to their calendar automatically. This works. These are the links in the google calendar. One was achieved by ACCEPTING the invite when it initially appears (this one) and that link works correctly. I have deliberately obscured the beginning of these links to not allow them to be clicked. https:// www.google.com /url?q=https://teams.microsoft.com/l/meetup-join/19%253ameeting_NWVkMTViZTItODMxMS00ZjI2LWExZGUtNjIzNzQ4NjdlNzEx%2540thread.v2/0?context{Context string here}id%2522%253a%2522{Very long OID here}&sa=D&source=calendar&usd=2&usg=AOvVaw2mcJjIjCalwfCqShy4AWdh If on the other hand the user clicks "Add to calendar" in the google interface it seems to use the attached ICS file to generate the calendar entry. THIS LINK IS BROKEN This link is generated when the ADD TO CALENDAR button in google is clicked, rather than the accept. Even if you click accept on the calendar entry after adding it - this link does not work. It opens teams but does not open the meeting. https:// www.google.com /url?q=https://teams.microsoft.com/l/meetup-join/19%253ameeting_NWVkMTViZTItODMxMS00ZjI2LWExZGUtNjIzNzQ4NjdlNzEx%2540thread.v2/0?context{very short contect string here, and no oid} &sa=D&source=calendar&usd=2&usg={another code, not sure what this is used for} Note that the sender has no control over these links - they're generated by bookings. BOTH scenarios work in a windows calendar in outlook (IE you can either add the calendar entry by adding the ics file and accepting, OR by clicking the accept button on the original invite. So it seems it's an interaction between the shorter non-complete link and google, or something happening in the shortening process. NOTE that as Stated above - this all worked flawlessly for over a year. These problems only recently cropped up. The reason we suspect it's an MS problem rather than a google one is that the links are different depending on the method of selecting the meeting appointment (they should be the same) and this problem cropped up after a recent booking change that, until we recreated the services for the bookings, no links were being sent out at all for teams. This leads us to believe that they tinkered with the teams links and didn't properly test them or confirm that they were identical depending on the invite acceptance method. Steps to reproduce: Create or use a gmail account to accept the booking - this is the "end user" account Create a bookings page with a schedule and the ability to book a teams meeting from outside users Have a booking page that allows a user to schedule a booking Go to the booking page as a end user (not the administrator, not the client getting the booking). Schedule a meeting and send the meeting invite to the end-user gmail account. In GMAIL open the meeting invite email. There are two options. You can actually use both and it will show you two different calendar entries. Do this. Choose the google "Add to Calendar" options - and add the meeting to your calendar. Clicking THAT calendar entry and choosing "join meeting" will NOT work. This creates the second shorter link. Choose the ACCEPT meeting button option - that will create a different calendar entry at the same time. That meeting will work, and generates the first, longer link. As you can see these links are generated by going through google first, but that's not the problem. The problem is the format of the link that shows up in the calendar entry You can do the same thing and invite a Microsoft calendar person. In this case you - again - get two different links, but at least in this one both links work. The links SHOULD be the same and SHOULD be the longer of the two (the first one above). You need to test this with a google calendar to reproduce the bug. This all worked flawlessly up till a couple weeks ago when something changed. We suspect the change was in bookings as we also had a situation where links weren't getting sent out at all and had to re-configure our settings for the appointment generation and re-add certain elements that were missing.27Views0likes1CommentHow to set multiple custom availability date ranges per staff member in Microsoft Bookings?
Hello, I’m trying to configure multiple different availability date ranges for individual staff members in Microsoft Bookings. Here’s the scenario: - **For the next 2 weeks:** Staff Member X should be available Monday, Wednesday, and Friday. - **For the following 2 weeks:** Staff Member X should be available Tuesday, Thursday, and Saturday. - **Then for the next month:** They might only be available Monday and Thursday, etc. I found the “Custom availability by date range” option under **Booking page → Configure booking page → General availability**, but that appears to set a global schedule for the entire Bookings calendar, not for a specific staff member. When I go to **Staff → Edit Staff Member** in Bookings, I only see two options: - Use business hours - Use custom hours (which then applies indefinitely, not by date range) I’d like each staff member to have independent date ranges for their custom hours. For example, Staff Member X’s availability is totally different from Staff Member Y’s, and each can change after certain dates. **My questions are:** Is there a native way in Microsoft Bookings to define multiple date ranges with different weekly patterns for each staff member? 2. If multiple date ranges per staff member are possible, how do I enable it? Any guidance or workarounds would be greatly appreciated. Thank you in advance!35Views0likes0CommentsLimited Dates and Times for Bookings (Non-Recurring)
Hi there! I am looking for help to set limited dates and times available to book. I am conducting interviews for staff and need my fellow interviews have limited dates/times they're available over the next few weeks. They are also outside of my organization, so setting up their calendar doesn't work. For example, one staff member is available Jan 27 1-6pm, Feb 3 4-6pm, etc. And the other staff members will also have schedules that fluctuate like that. I.e. it will not be recurring week to week when they are available. Is there a way to set this up in Bookings?18Views0likes0CommentsCustomizing Email Notifications in Microsoft Bookings
I am seeking guidance on the following aspects of Microsoft Bookings: Email Dispatch Mechanism: How Microsoft Bookings sends emails to clients (appointment confirmation, before-meeting email, after-meeting email)? Under the hood, does it utilize Microsoft Graph to schedule and send these emails? Custom Email Templates: I aim to bypass the default email notifications and implement customized templates for client communications. Is it possible to disable the standard email-sending feature in Microsoft Bookings and instead trigger my custom email workflow, perhaps using Microsoft Graph or another method?66Views1like1CommentPost values / prepopulate bookings page
Hi, when people book an appointment via bookings we already know who they are and want to pass a customer ID number along to the bookings page. That could be accomplished by adding a variable to the booking page URL and having a custom field on it (preferably hidden). But the custom input field does not have a name tag and adding URL parameters to the page gives an error. Short of having to rewrite the above functionality using the API, how do I accomplish the above? Thank you.1.8KViews3likes1CommentMS Booking API - getStaffAvailability - Does it incorporate buffer time and lead time?
I am testing MS Booking API for PoC Booking project in my company. So far, I am familiar with the API. I want to know if getStaffAvailability (which get availability of specified staff id and time period) does incorporate buffer time and lead time. https://learn.microsoft.com/en-us/graph/api/bookingbusiness-getstaffavailability?view=graph-rest-1.0&tabs=http It seems it does not. It just provide block of available, outOfOffice and busy. I assume I need to fetch buffer time, lead time from the service using MS Booking API then calculate proper block of available time manually?7Views0likes0CommentsMicrosoft Bookings (personal) not showing available slots
I have a user who is unable to get booking slots working in what I believe to be the personal Booking section. They have entered to be available from 3-5pm on a Monday, within the date range of 13/01/2025 to 31/03/2025 (UK date format) The only slot showing is on 31/03/2025 We have tried creating another booking but this time, the new booking has availability on 31/03/2025 and 07/04/2025 even though the days and dates have been set up the same way. The only thing I can see as truly correct is the slots are on a Monday. We have double checked any events in the users calendar in Outlook, Webmail and Teams and no meetings are showing up for Mondays between 3-5pm The working hours in both Outlook and Webmail have been checked which are showing Mon-Fri, 9am-5pm. Does anyone know what might be happening for Bookings to be giving the wrong time slots?62Views0likes1Comment