Skype for Business not Launching (SOLVED)
Dear All, After a migration from Lync,Exchange to Office365 we have 1 user that is unable to connect not even launch Skype for Business. The environment is Server2008R2,Citrix Xenapp 6.5,appsense based using thin clients , Office365 uses OKTA as authenticator, the user profile is mandatory (spoofed + folder redirection) and is removed after logoff (so a clean user profile at each logon) The user can use Outlook locally and connect to OWA + use the Skype online , Office2016 is connected to the account. The problem is when the client is launched , the splash screen appears .. and that is it , in the event log the following is seen. --- Faulting application name: lync.exe, version: 16.0.8201.2193, time stamp: 0x59b28539 Faulting module name: ntdll.dll, version: 6.1.7601.24308, time stamp: 0x5be85cc7 Exception code: 0xc0000005 Fault offset: 0x0004ebab Faulting process id: 0x6f24 Faulting application start time: 0x01d4cf4f310f4f80 Faulting application path: C:,Program Files (x86),Microsoft Office,root,Office16,lync.exe Faulting module path: C:,windows,SysWOW64,ntdll.dll --- Some things that can be ruled out are local problems with the installation , the user is having this issue on all 25 servers and 250+ other users do not have any issue , to make it even more challenging we had her try to use Skype on a laptop , same issue! We compared the AD account+attributes with some of her colleagues and we do not see any difference (exept she has a SIDhistory object) , also we cleared the appsense profile and all redirected + cached folder making this a fresh logged on user. Anyone has some ideas what can cause this problem?