Office 365
8055 TopicsOutlook: Adding Gmail Acct. Error: "We couldn't log on to the incoming (POP/IMAP) server...
Running Office 365 Outlook on a Lenovo laptop and Windows 11. Hey All, I have successfully installed multiple Gmail accounts to Outlook on two different personal computers [Computer#1 (C#1) and Computer#2 (C#2)]. I am trying to install Gmail account #3 (GM#3) on my new computer (C#2) but failing. It is already installed on C#1. As a test, I just uninstalled and reinstalled on C#1 without a problem. Both computers are Lenovo laptops. I have tried the advanced options "set up my account manually", including both Gmail the and IMAP options with the same result: I get the Error Message: "We couldn't log on to the incoming (POP/IMAP) server. Please check your email address and password to try again." The troubleshooter says "Outlook desktop (MAPI) is disabled for this user's mailbox." (My little bit of research into gmail indicates that MAPI does not support MAPI.) Where I think the trouble started: In the process of installing GML#3 on C#2, I flubbed up. I had a Chrome window open under a GM#2 account and during the installation I opened a Chrome window logged into GM#3. I think (but am not positive) the Chrome's Outlook verification procedure seemed to start in the GM#2 Chrome window and finish in theGM#3 chrome window, but it was not successful in Outlook. Most solutions I have found involve deleting the account from Outlook and starting over. However, the GM#3 account has not been installed in outlook so there is no account to delete. Each time I go to install GM#3, it searches for accounts and provides GM#3 as an email address for me to select. Either automatically or manually, it does not prompt me for a password and there is nowhere I can find to confirm the password is properly entered or change it. Because Outlook seems to be holding on to information about the account and password, I conclude it has some information on GM#3 in cache or somewhere in the system. I did a complete delete of all the local Outlook cache (the process I followed indicated this would not delete information that has already been moved to the server--appended to the end of this message). On C#2, I have also deleted all the email accounts and the Outlook profile and reinstalled them but it still seems to hold onto the GM#3 email address and I assume the password (since it never prompts me for the password). As near as I can tell the settings for the GM#3 account on the corresponding Google Chrome account are the same on C#1 and C#2 -- but I have not checked every single one of them (checked "Labels" and "Forwarding and POP/IMAP" settings) Grateful for any solutions/clues/thoughts! Jim INSTRUCTIONS I FOLLOWED TO CLEAR THE LOCAL CACHE Exit Outlook and Skype for Business. From theStartmenu, chooseRun. In the Run window, type this path in the Open box "%LOCALAPPDATA%\Microsoft\Outlook\" ClickOK Find the .ost file and rename or delete it (you may need to Show Hidden Files and Show Extensions to see the file) Remove the following files: any .xml files, any .nst files Open the RoamCache folder and delete all items Open the HubAppFileCache folder and delete all items Open the Offline Address Books folder and delete all items Open the 16 folder and delete all items Restart OutlookSolved11KViews0likes15CommentsIn outlook - how do I change the meeting scheduling to 15 minutes instead of 30?
To be clear, I'm not talking about calendar VIEW but scheduling in 15 minutes from the drop down. - see picture I charge my customers in 15 minute intervals. I record their time in outlook calendar. When I schedule a meeting or make notes of a call, I'd love to have the drop down when I create a meeting increment by 15 instead of 30 so if I start a meeting at 10 AM I can easily go to the end time and drop it down to 10:45 instead of 10:30 or 11 or manually typing in the completion time.Solved102KViews1like5CommentsStop resource room/mailbox on deleting meeting invites and keep the auto-accept functionality
I tried different kinds of rules and the powershell command: Set-CalendarProcessing -Identity "RoomMailboxName" -DeleteNonCalendarItems $false But it doesn't change the behavior. Hope you guys can help29Views0likes1Commentexport email (sender/subject/date) in outlook 365 to excel
Hi! Whilst using the outlook thick client I could easily select emails and using the ctrl-c/crtl-v copy/paste into excel however I was unable to achieve it using the outlook 365 webclient. All searches refer me to the file/export option which is no longer available. Any tips please?3.1KViews0likes5CommentsOffice 365 for IT Pros 2025 Edition is Now Available
Office 365 for IT Pros 2025 edition, the 11th edition of the most comprehensive and in-depth book covering the Microsoft 365 Office servers (Exchange Online, SharePoint Online, Teams, Entra, Planner. Stream, etc.), is now available. Office 365 for IT Pros subscriptions include a new 240-page book titled Automating Microsoft 365 with PowerShell covering PowerShell, Microsoft Graph APIs, and the Microsoft Graph PowerShell SDK. No Microsoft 365 tenant administrator should be without a copy of Office 365 for IT Pros! https://office365itpros.com/2024/07/01/office-365-for-it-pros-2025-edition/4.1KViews3likes7CommentsEmails stuck in Outbox - again
Lately, I experience more an more customers calling me because Emails are stuck in Outlook's Outbox. The problem can be overcome by creating a completely new message, copying the content over and send that message off. All while many other messages went out the Outbox without issues. I've had that behavior before now and then over the years and usually "fixed" it by deleting the local .OST file or even creating a new Outlook Profile. This did it for most users, but I now get cases where I had done that "fixing" before already. I looked into it once again and found that Emails stuck in Outlooks Outbox are only visible in Outlook. There is no copy of the same message on Office 365 OWA in the same folder. Each of those emails seem also not to appear in the Draft folder in OWA while still editing, although they are visible and editable in Outlook. All those emails are rather small (1-3k) with no attachments All those emails are replies or forwards of email received in the Inbox (both local and in OWA visible). Never newly created messages. By the way, SARA (https://aka.ms/sara_home) provides a new function to try to fix issues with sent messages. However, SARA won't find the messages stuck in the Outbox (albeit I can see and open them) in my cases and thus can't fix, apparently. What could be the reason of those stuck messages and how can I finally fix that issue? It occurs across different tenants. The most common denominator seems to be Office 2016, although I've had the problem also with other versions of Outlook. Thanks Dan241KViews1like13CommentsWhat is the difference between Office 365 and Microsoft 365?
Hello everyone! Just started to learn Microsoft cloud platform (most interest in Office 365 products), but on some Microsoft resources i found name "Microsoft 365", are this names means the same? Or there is difference between this two? Can't found any clear description.531KViews5likes14CommentsIssue regarding contents not moving with scroll bar in Word documents or Excel spreadsheets
Hi, I'm currently trying to troubleshoot an issue for a customer of mine, where the contents of his Word documents or Excel spreadsheets don't follow\move along when moving the scoll bar. It just shows the page number, but the document\spreadsheet contents don't move with it. The issue happens for other users on the PC and also in safe mode for Word\Excel. The PC is running Windows 10 and Office 365. Things I've tried: Uninstall\Re-install of Office 365 Checked for 'Disable hardware acceleration' but the setting doesn't exist anymore in new versions. Updated Nvidia graphics driver. Checked to ensure that scroll lock isn't turn on. Rebooted PC. Any ideas or assitance from anyone regarding the issue would be greatly appreciated. Thanks.458Views1like2CommentsHow do I book a meeting room for an invite that has been sent to me
We use room resource calendars for our room bookings. Usually we just add the meeting room into the location field or even as a participant and it books the room. When we get meeting invitations from external parties not in our organisation (e.g. suppliers) that will visit us, we'd like to book a meeting room for that visit. How do we do this? The only way we can currently do this is by creating our own duplicate calendar entry for the meeting and choose that room as the location, but we'd like to find a more integrated way, rather than having two separate unlinked calendar entries. With separate calendar entries, if the external meeting initiator changes meeting time, we have to manually change our own related calendar entry which we forget to do resulting in room being booked for wrong time. Any solutions or suggestions to help with this problem?65KViews4likes24Comments