Community-Driven Tech Support Platform
Concept: A platform where users can ask tech-related questions and get answers from a community of experts and enthusiasts. The platform can include features like live chat, forums, and a knowledge base. Features: Live Chat Support: Users can get real-time help from community members. Forums: A place for users to post questions and get answers from the community. Knowledge Base: A repository of articles, guides, and FAQs created by the community. Reputation System: Users earn points and badges for contributing to the community. Integration with Popular Tools: Integrate with tools like Slack, Microsoft Teams, and GitHub for seamless collaboration. Benefits: Quick Solutions: Users can get answers to their questions quickly. Community Engagement: Encourages knowledge sharing and collaboration. Resourceful: A comprehensive knowledge base for future reference.Merging TechCommunity with Microsoft Learn and others
Experience in different communities, all related to Microsoft, is very divided. Also, the experience in Microsoft Learn is somewhat better, you could take advantage and combine something from both worlds. Maybe it's a bit far from ideal, but it would be nice to have a single account and have them connect in some way.
Could we have a hub for Accessibility?
Accessibility is such an important area these days across all products, that I was surprised that there wasn't a hub already. The most recent question I was asked covered more than one product and was hard to understand which product wasn't applying accessibility tools correctly? This issue was that posts appearing in Viva Engage conform to CamelCase, but when an email was sent from there it didn't conform.
