Customer getting "missing information" error
When booking, the customer is getting a "missing information" error even after filling in all required information. I have filled in all required information as well and tried to book an appointment and I get the same error every time even on different days/times and service types. How to resolve?
MS Teams App Bookings - transient issue in personal bookings
Hi there, can anybody help: Since two days I've been receiving the following information and I am not able to access the bookings services (app, browser version likewise). transient issue in personal bookings How to solve that issue? TY for any hint!
Validation Errors Not Being Shown To The User
Last week we had a few customers report to us that they had booked a time without receiving a confirmation email. There is no record of their booking in the system or export data so it is not clear for us what is happening. We think that it is unusual for several people to claim the same thing when every time that we tested the bookings system we couldn't see any problems. But if the customer believes that they have booked a time then where could the confusion be? We have experimented a little bit to try and understand what the problem could be and we've discovered that if the user does not select a time for the service or fill in all the required fields then the Bookings program just appears to reload the page instead of showing the validation errors on the screen. This is clearly a bug because the program used to show messages that guide the user on how to fill in the form correctly. For example if only one time slot is available for a day then it isn't totally clear that the customer needs to click on this time, but the validation error messages would normally highlight this kind of problem for the customer. But now when you click the "book" without selecting a time you would just see the same booking page again. The customer never sees any confirmation message so this might explain why the customers think that they have booked a time with us. But the worry for us now is that we cannot possibly know how many people this problem has affected but it is currently about 4% of the bookings. We also don't know when the validation messages stopped working either. We can't see that anybody else has reported this kind of problem but we've tried it on two separate Bookings sites and both sites have the same user experience at the moment. The user won't see any validation errors if they fill out the form incorrectly and because the page reloads without a confirmation message the customer might believe that their booking was successful. As a temporary measure we are trying to highlight through our own website that the user will receive a confirmation email if they have booked their time correctly and that missing details like selecting the time or missing one of the fields would result in their booking not being registered. There is also an error in the console saying that the page failed to load a resource which may or may not be connected to this problem. Hope that this problem gets fixed soon!
Not able to add staff
I’ve added a staff person to my Bookings page, but when they click to accept in their invitation email, it says “It looks like you do not have access to the Booking page, Please get in touch with the person that invited you”. Anyone know how to fix this? I feel Bookings is getting more and more unusable.Not possible to book appointments
Hi all At the moment, we can't book appointments in our bookings site. We get en error message "Please try again" The problem is, that the booking in the calendar is visible, but the customer who wants to make a booking get an error message, that's not possible to make the appointment. Is there a known issue at the moment? AndréSaving error - Bookings
I am getting this error message when attempting to save and publish after adding a new date to my availability in Bookings: An internal server error occurred. The operation failed. I have tried to use the new version of Bookings, the old, different browsers, etc. but nothing works to save the new date.
Onboarding Redirects
Hi all, I've been working on a Bookings calendar for scheduling clients. However, this week Bookings started to bug. Now, the main Bookings page redirects to the onboarding page (https://outlook.office.com/bookings/onboarding) every couple of minutes. I am forced to make a new calendar just to get back to the main screen, but then it starts redirecting again. Any advice on this matter would be helpful. Thanks
