Why has this support site moved away from Yammer?

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Visitor

You may think: Proof! Microsoft has lost confidence in Yammer. This is not at all correct. When you look at the use-case of Yammer vs. Lithium (the platform used for this community) there are a couple of key reasons for moving this community support site away from Yammer.

 

Yammer is a platform for Enterprise Social Neworking within an organization (and extending to that org's partners). It was not meant to handle this type of public social platform supporting multiple millions of users. Also, the requirement that you log in before you can see or search posts was a limitation of Yammer for this use-case.

 

Yammer continues to be Microsoft's Enterprise Social Network. I applaud Microsoft for shifting platforms to serve users better, knowing they'd be taking the inevitable "Yammer is dead" backlash.

118 Replies
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Perfect place to ask (although there is a community section for questions like these).

Highlight is an option to feature a conversation. Right now we only have that option for admins, so it shouldn't be an option for you. We'll get this (and others) fixed so that you can't see it in the post menu options.
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OK, thanks Lana.

In fact, I have asked 2 questions in the community discussion group - no responses yet. I am about to also raise an idea - why isn't the community section accessible as a tile on the front page?
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Hey Julian, we are working in a way to surface more corners of this network without making it too busy. What else would you like to see here? 

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a few comments I think belong here... firstly there is far too much white space on the page, I tried to read the thread but got lost in terms of what topics were being discussed, as scrolling is a marathon - this alone risks killing the flow of the discussion.

The other thing I would recommend working on is your use of badges. Badges for the hell of it (like putting a profile photo us) are not legitimate incentives and can be seen as condescending. Each badge/reward needs to link to a specific intrinsic user motivator... at the moment there are too obviously skewed to your interests rather than the end users (this is gamification 101 guys).

Regardless of what is said by MS the move to this space raises concerns around the future of Yammer.

Which ever way it goes there is a need for a highly engaging and sticky platform to assist businesses commercialise not just their employee communities but also their partner and customer communities. This platform must drive engagement as its first priority, then cascade back to support a variety of functions and business models (including payment mechanisms, profile management etc)... I'm sure this new platform is infinitely more scalable from a tech perspective but you need to know that from an engagement perspective its horrible which means the critical anchor point of your social community is now compromised.

Really hoping this initial reveal shifts rapidly

@Scott Ward wrote:
a few comments I think belong here... firstly there is far too much white space on the page, I tried to read the thread but got lost in terms of what topics were being discussed, as scrolling is a marathon - this alone risks killing the flow of the discussion.

The other thing I would recommend working on is your use of badges. Badges for the hell of it (like putting a profile photo us) are not legitimate incentives and can be seen as condescending. Each badge/reward needs to link to a specific intrinsic user motivator... at the moment there are too obviously skewed to your interests rather than the end users (this is gamification 101 guys).

Regardless of what is said by MS the move to this space raises concerns around the future of Yammer.

Which ever way it goes there is a need for a highly engaging and sticky platform to assist businesses commercialise not just their employee communities but also their partner and customer communities. This platform must drive engagement as its first priority, then cascade back to support a variety of functions and business models (including payment mechanisms, profile management etc)... I'm sure this new platform is infinitely more scalable from a tech perspective but you need to know that from an engagement perspective its horrible which means the critical anchor point of your social community is now compromised.

Really hoping this initial reveal shifts rapidly

Shifting rapidly is the plan in preview, our users are the core to why there is value.  Your thoughts on gamification are also spot on and are aligned with our views.  Please continue to provide your feedback and we work to bring this community to the level of your expectations.

 

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Hi this is my first time in network.office.com i am a Business user, and i just started using yammer yesterday. How can i fastest get up to phase with yammer and the office network today?
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There are a lot of free training classes in the http://mva.microsoft.com site
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Dutch :

Ik ben ook verheugd om deel te mogen uit maken van het nieuwe Office 365 Netwerk!!  Het nieuwe Netwerk beschikt over enkele grote voordelen:

 

  • Een van de belangrijkste voordelen is dat het PUBLIEKELIJK is!!! Het team achter de schermen van MICROSOFT(c) Office 365 Network hebben en geweldige taak uitgevoerd en de communitie laten goeien naar meer dan 87.000 gebrukers, maar er zijn enkele honderden miljoenen potentiele gebruikers van Office 365! Omdat de inhoud van het netwerk (YAMMER) niet publiekelijk kon worden ontsloten, o.a. door zoekmachines, en konden willekeurige personen de community niet makkelijk "DOORZOEKEN".
  • Zij moesten er specifiek op gewezen worden.  Nu is het netwerk "VINDBAAR", en zijn haar leden en de inhoud doorzoek- en vindbaar en er is geen sprake van frictie (Aanmelden) om de waardevolle informatie te bemachtigen.
  • Het is DOORZOEKBAAR voor [hier uw favoriete zoekmachine ]!!! Omdat het publiekelijk beschikbaar wordt gesteld!
  • Het is nu gemakkelijker om deel te nemen en te PARTICIPEREN ! Er is geen speciale toestemming nodig of een admin approval om deel te nemen. In het verleden, wanneer iemand over de community leerde, en een vraag wilde stellen, konden zij deze niet stellen voordat een admin approved de nieuwe deelnemer eerst had toegelaten... dat hebben ze dus voor 87.000 leden reeds gedaan!
    Dank daarvoor community admins Smiley Happy
  • Het bevat RIJKE GEGEVENS! Er zijn verschillende mogelijkheden, inclusief idee-brainstorming en bloggen, waarmee er meer wegen leiden naar het delen van kennis en elkaars betrokkenheid.

Er zijn zeker nog meer zaken, die ik hier wellicht heb onderbelicht. Maar ik ben zeer verheugd!

 

En: As a Dutch and Benlux oriented company I'm also thrilled to be part of the new Office 365 Network!!  

It certainly seems the new Network has some huge advantages over Yammer : No1... It had to become PUBLIC!

 

  • The main reason must have been that It's content became PUBLIC!!! Alle the team efforts behind the Office 365 Network did a great job of growing the community to more than 87,000 users, but there are hundreds of millions of potential customers of Office 365! Because the content in the network could not be surfaced publicly, through search engines, people couldn't "discover" the community. They had to be pointed to it.  Now the network, its members and its content will be discoverable and there's no friction (logon) to access its value.
  • It's SEARCHABLE by [name your favorite search engine]!!! Because it's public!
  • It's EASY TO PARTICIPATE! No need for admin approval to join. In the past, if someone learned about the community, and came with a question, they couldn't ask until an admin approved the new member... something our admins did 87,000 times! Thank you community admins Smiley Happy
  • It's RICH! There are lots of capabilities, including idea storming and blogging, that give us more ways to share knowledge and engage each other.

There's a lot more, and I certainly must have forgotten to mention some f them, but these are the things I'm most excited about!

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Glad you're excited! I know we are!
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Can you cross post? One of the great things about yammer is that ability to share form one group to another

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I don't think we can cross-post or at least I don't know how to do it...anyway I agree It could be great to have cross-posting functionality...you migh submit this as an idea/request for the new Office 365 network
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It's a shame that I can't see the conversation/post that you're replying to, that would give some context!
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Totally agree...as I have say many times here, usability in this new network needs to be dramatically improved
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This is something we are working on.
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I have a feature request for this network:

 

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My apologies. Slack is a private company. The article I referenced was from the CEO of Jive. I corrected my post (editing posts is nice!) Thanks for correcting me. :)
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Re: translate/lanugage support. Yes- this priority that we're working on. 

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Hello @Sigurd Skauvik and welcome! To get started in this community take a look at this guide

 

For trainings for Yammer, I would recommend taking a look at these resources, as well as exploring the Yammer group in this community. Please reach out if you have questions!

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We can not cross-post, however we can move posts or entire conversations into a new group. 

 

We'll use this feature if someone posts in the wrong area, or if we need to create a new groups because there is a high volume of posts on a certain topic. (ie, in the SharePoint group there is a lot of posts with the label or tag of "hybrid seach" we could create a new Hybrid Search group and populate it with all of the existing posts on this topic). 

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But cross-posting functionality would be great and it's something that is available in modern collaboration platforms such as Yammer or LinkedIn