"Ghost" users in Yammer

%3CLINGO-SUB%20id%3D%22lingo-sub-32297%22%20slang%3D%22en-US%22%3E%22Ghost%22%20users%20in%20Yammer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32297%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20at%20least%20two%20users%20who%20left%20the%20company%20more%20than%20two%20months%20ago.%26nbsp%3B%20They%20do%20not%20appear%20in%20the%20Yammer%20User%20list%2C%20Office%20365%20User%20list%2C%20or%20in%20our%20on-prem%20AD%20(we're%20using%20ADFS).%26nbsp%3B%20However%2C%20they%20are%20still%20being%20suggested%20as%20people%20to%20follow%20and%20are%20available%20in%20the%20Online%20Chat%20window%2C%20and%20they're%20available%20in%20search%2C%20though%20if%20you%20click%20their%20profile%2C%20it%20says%2C%20%22We%20are%20waiting%20for%20someone%40domain.com%20to%20sign%20up.%22%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20ideas%20what%20might%20be%20going%20on%3F%26nbsp%3B%20Thanks%20so%20much!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-32297%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdmin%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EYammer%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33129%22%20slang%3D%22en-US%22%3ERe%3A%20%22Ghost%22%20users%20in%20Yammer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33129%22%20slang%3D%22en-US%22%3E%3CP%3EBy%20design%2C%20the%20second%20suggested%20person%20is%20always%20an%20account%20which%20has%20been%20invited%20to%20Yammer%2C%20but%20has%20not%20been%20completely%20added%20by%20the%20person%20clicking%20the%20confirmation%20link.%20%26nbsp%3BThe%20feature%20is%20supposed%20to%20drive%20engagement%20by%20having%20you%20follow%20up%20with%20those%20people%20and%20encourage%20those%20people%20to%20go%20ahead%20and%20join.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt's%20not%20a%20bad%20idea%20to%20regularly%20remove%20the%20older%20instances%20of%20these%20accounts%20from%20your%20network.%20%26nbsp%3BHere's%20a%20methodology%20to%20do%20exactly%20that%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FYammer%2FDelete-Pending-Accounts%2Fm-p%2F13209%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FYammer%2FDelete-Pending-Accounts%2Fm-p%2F13209%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32634%22%20slang%3D%22en-US%22%3ERe%3A%20%22Ghost%22%20users%20in%20Yammer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32634%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20a%20long-standing%20bug%20with%20the%20suggested%20users%20feature.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Contributor

We have at least two users who left the company more than two months ago.  They do not appear in the Yammer User list, Office 365 User list, or in our on-prem AD (we're using ADFS).  However, they are still being suggested as people to follow and are available in the Online Chat window, and they're available in search, though if you click their profile, it says, "We are waiting for someone@domain.com to sign up." 

 

Any ideas what might be going on?  Thanks so much!

2 Replies

This is a long-standing bug with the suggested users feature.

By design, the second suggested person is always an account which has been invited to Yammer, but has not been completely added by the person clicking the confirmation link.  The feature is supposed to drive engagement by having you follow up with those people and encourage those people to go ahead and join.

 

It's not a bad idea to regularly remove the older instances of these accounts from your network.  Here's a methodology to do exactly that:

 

https://techcommunity.microsoft.com/t5/Yammer/Delete-Pending-Accounts/m-p/13209