10-30-2017 12:13 PM - edited 10-30-2017 12:31 PM
Hi all - I've read this documentation regarding the definitions for the new Group Insights feature, but I'm looking for a definition of "messages." We've done comparisons between the Yammer data export and Group Insights/O365 activity data and are seeing a discrepancy that we suspect are replies, which would also affect read and liked data.
Thanks!
11-03-2017 03:00 AM
Also curious to know how the number of messages read are captured?
11-07-2017 11:46 AM
Solution@Connie Woo states in her latest response to this thread:
"Messages posted is inclusive of the original post and replies. If a user leaves the organization, their activity is still counted. We do not retroactively delete their activity counts."
11-14-2017 12:18 PM
12-01-2017 10:27 AM
12-08-2017 04:56 PM - edited 04-10-2018 07:57 PM
excellent explanation...thx Simon.
So I read somewhere saying if I "read" an item it will clock up 1 on the read count, but if I then come across the same post a couple of days later and "like" it, the read count will go to 0, and the like count will go to 1.
Does anyone know if this is true ie. does an increase in the like count, cause a decrease in the read count?
If so, does that mean it could be possible that the analytics in a group may show higher likes than read?
...and also take caution in reading "read" counts on their own, as more people read messages than you think (ie. a like is considered a "read and liked")
12-08-2017 05:16 PM - edited 04-10-2018 07:59 PM
re: You also have the 'Marked as read' feature which further muddies the validity of the 'read' signal.
Does this mean if I read a post (the read count goes up), and if I then mark as unread (as a way to flag it for me to reply to later when I have time), that the read count goes down again? ...which means in reality I have actually read it, but the stats aren't reflecting that.
I read that the "Mark All as Read" does not affect the read count
Mark all as read feature is in the Yammer inbox...I don't know if I'm recalling correctly but does this feature also exist within a group page?
12-11-2017 12:07 PM
Yes, it's called "clear new".
12-20-2017 12:40 PM - edited 01-15-2018 11:00 AM
Finding this a very useful thread, but I'd like to confirm what I'm finding about "messages" attributes.
Below, I've pulled the full report from a Yammer group using Yammer Group Insights. At first glance, I was confused, as "Messages Read" was much higher than "Messages Posted" (same as "Messages Liked"). To me, both "Messages Read" and "Messages Liked" can only be as high as "Messages Posted" because there are only so many messages to read and like.
After thinking about it a little bit, I'm wondering if I should be interpreting this to mean Message READS: as in the collective number of individual reads that a message receives from all members. I just found the wording a little confusing and wanted to confirm that this was the correct interpretation. Thanks!
01-15-2018 10:52 AM
Just wanted to let you know that this was the correct interpretation, according to the Group Insights FAQ: https://techcommunity.microsoft.com/t5/Yammer-Blog/Measure-and-grow-engagement-with-group-insights-i...
Hope this helps someone else in case you were wondering!
01-15-2018 02:25 PM