External users unable to join my external community in Yammer

%3CLINGO-SUB%20id%3D%22lingo-sub-1966878%22%20slang%3D%22en-US%22%3EExternal%20users%20unable%20to%20join%20my%20external%20community%20in%20Yammer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1966878%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%20I've%20created%20an%20external%20community%20in%20my%20Yammer%20network%20so%20that%20I%20can%20share%20and%20interact%20with%20peers%20from%20other%20networks%20all%20while%20taking%20advantage%20of%20the%20New%20Yammer%20features%20(live%20events%20and%20such).%20Unfortunately%2C%20some%20of%20these%20external%20users%20have%20been%20having%20issues%20when%20trying%20to%20join%20the%20community...%20somehow%20it%20is%20not%20clear%20why.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMost%20users%20that%20have%20succeeded%20in%20joining%20were%20able%20to%20do%20so%20by%20switching%20to%20the%20%22old%20yammer%22%2C%20click%20join%2C%20and%20then%20switch%20back%20to%20the%20new%20yammer%20again.%20How%20is%20this%20possible%3F%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20tried%20it%20all%2C%20but%20it%20seems%20that%20users%20having%20the%20new%20Yammer%20experience%20as%20only%20option%20are%20unable%20to%20join%20in%20-%20when%20they%20click%20the%20Join%20button%20nothing%20happens.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20clues%20and%20ideas%20on%20how%20to%20get%20this%20to%20work%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1966878%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdmin%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EBest%20Practice%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECommunity%20Management%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EYammer%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Regular Visitor

Hi all, I've created an external community in my Yammer network so that I can share and interact with peers from other networks all while taking advantage of the New Yammer features (live events and such). Unfortunately, some of these external users have been having issues when trying to join the community... somehow it is not clear why. 

 

Most users that have succeeded in joining were able to do so by switching to the "old yammer", click join, and then switch back to the new yammer again. How is this possible? 

We have tried it all, but it seems that users having the new Yammer experience as only option are unable to join in - when they click the Join button nothing happens.

 

Any clues and ideas on how to get this to work? 

 

Thank you!

0 Replies