Examples of Yammer in IT (Bose | Microsoft | Plante Moran)

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Frequent Contributor

Combining a few resources I came across today and bringing awareness to this audience. The first was a Microsoft IT Showcase. The other is a recorded event titled Transforming the IT Organization with Yammer@Naomi Moneypenny facilitates two discussions with customers and lends insights into the unique organizational needs Yammer helps meet. You'll likely need to register to view it. I, for one, have always loved how humanizing Yammer is in enhancing our relationship with work.

 

Bose

"We have really great cafeteria conversations!" The initiative that brought Yammer into the organization was an invitation to forster informal networks that operate more like real life operates. Industry updates, community support, and department collaboration were the initial uses.

 

P.S. - I love how animated Brian is in the video! 

 

Receiving questions in email and immediately spinning out to Yammer to allow everyone to benefit from the answer. Commitment from leaders to make exclusive announcements in Yammer. Beekeepers and book club groups encourage people to connect and has led to a more responsive organization. 

 

Self-service or community support is the preference before ever offering centralized IT solutions. Power users are included in new product / service launches. 

 

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Microsoft IT

Thrilled :face_with_tears_of_joy: to see Yammer leveraged at Microsoft to create clarity, cultivate community & coordinate charitable contributions across the globe :globe_showing_asia_australia:! The results of their 18 hour rally (in place of the traditional, expensive in-person all hands meeting) are impressive. 

 

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Plante Moran

Merging Yammer and SharePoint to enable company growth strategy was an intentional move. A business social network (Knowledge Share aka Yammer) tightly coupled with the Intranet signals that investments in the community are sancitioned and encouraged. Excitement and enthusiasm grew among staff in that open space.

 

Office managers were acclimated to monthly phone calls that ran far longer than scheduled and accomodated broad participation poorly. Yammer group streamlined those interactions and participation. Community managers and executive sponsors cultivate the right climate. Value secured from Yammer use is recognized and acknowledged widely.

 

Results below are tagged as spoilers if you anticipate watching the event. ;)

Spoiler
A $600k savings on operating the environment, 2x visitors to the Intranet and 40% of the company using Yammer are achievements every organization would love to claim!

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