Inbox full of non-work clutter? Yammer your way to happiness!*

Published 04-09-2019 12:00 PM 10.9K Views
Trusted Contributor

Tired of managing a heap of non-work related emails in your busy day? Do you get annoyed when someone hits ‘Reply all’ to a group email and says, “Thanks”, or maybe just goes off on a social discussion that does not need to involve you?


These are just some of the most common complaints that I field as a Technology Training Coordinator.


So here’s a thought to Yammer power users, techies, and managers alike, “Can we Yammer our way to happiness and avoid email clutter?*”.


Can Yammer replace Emails?

No, and emails still have an important role to play in external communications with clients and other parties, as well as (sanctioned) internal formal communications within your organisation, so this isn’t changing anytime soon (Microsoft Outlook team rejoice).


Within your organisation is untapped potential to take internal communications out of email and to push discussions onto Yammer where appropriate. There are many benefits to this approach including:


  • No longer managing multiple email chains from internal stakeholders on non-work related topics or discussions.
  • Avoiding conversations between participants having micro emailing and/or who (frustratingly) use Reply All when responding.
  • Allowing you to focus on the emails important to you (like client emails).
  • Have the fun and off topic discussions on Yammer, which is the best place for these conversations!


Lost in your Inbox? Yammer your way to happiness!**Lost in your Inbox? Yammer your way to happiness!**


What is ‘inappropriate content’?

There are email communications that aren’t appropriate to send out to your entire organisation, or even your local office, and can have negative consequences with push-back by the recipients if not well-received. Even if most people accept the email or at the very least are not bothered by it, there’s almost always one person who is and that’s where you can run into trouble.


Here are some types of emails that may not** be appropriate/suitable:


  • Fundraising causes (a good and decent activity but not everyone will want to see or read it in their busy inboxes).
  • Telling jokes, and chain mail emails (e.g. send this to 20 people or you will have bad luck forever^).
  • Asking a ‘quick question’ via an email which becomes a conversation or could have been sent via an Instant Messenger (IM).
  • Hitting ‘Reply All’ and having conversations over email.


Remember that these messages may not be mission critical to your organisation but it’s also dependent on your company culture too. Consider that Yammer supports conversations and with many people likely wanting to respond to some of these non- mission critical messages, you don’t really want those sorts of things flooding your inbox!


Yammer is a great place for these types of messages (beware point 2), freeing up your Inbox for important organisational communications whilst allowing chatter to continue in the Yammer.


How do I get started?

Here are some points to help you get started:


  • Have some organisational/team level discussions using the points discussed in this Blog as a basic template on an internal communications policy.
  • Outline the current situation (email habits and pitfalls), the alternative (how Yammer can streamline comms and still let staff interact), and what it could look like (mock up a few examples of what this could look like using a real-world example where appropriate).
  • If you need to start small, pilot the concept with your team first as a proof of concept.


There is also a side benefit to making Yammer more relevant to staff (especially those who may not use currently it) as it could be a great motivator to get them engaged in the discussions!


Bonus content! Here’s a couple of great Yammer tips to take us out.


Hot tip #1: I love my emails, how do you get email notifications from Yammer?

Yammer can send you email notifications about new activities so you can keep note of things of interest to you.


1. Go to Settings and more (cog) > Edit Settings and pop open your network.




2. There’s a whole raft of notification options to choose from.




Bear in mind that you could be receiving a lot of emails depending on how many groups you select and how active the groups are!


Hot tip #2: Sending emails to groups and users!

If you’ve received an email that you want to share with others, you can send it to the appropriate Yammer group or person!


Each group and user has their own unique email address. You can piece your together using the following example below:


Group name: Victoria Office

Network name:


Your group email will be –


If sending to a user, take the username (before the @) and combine it with the network name.


I hope that you have enjoyed this practical guide. That’s it!


Do you agree with the discussion or do you have a different prospective?
Leave a comment below and share your thoughts!


* Caution, your happiness may also depend on other factors including but not limited to whether you’ve had enough coffee to start your day, how the traffic was on your commute into work, if the weather is nice or gloomy, and so on and so forth.
** Subjective to your organisational environment.

^ Ironically, if you send out the chain mail to your organisation to avoid having bad luck (and/or to avoid a ghost who will haunt your nightmares), your bad luck will almost certainly be assured when you do!



About the Author



Damien Rosario is a Technology Training specialist with over +thirteen years of experience delivering accredited training in IT, Business, and Microsoft programs across many industries and to many age groups ranging from children to senior citizens.


His extensive training experiences with Microsoft products in varying workplace settings, and in delivering solutions for transformational projects, has provided unique prospectives on best practice methods which enables Damien to cater to his message to many audiences. 


With a passion for sharing knowledge and for helping where he can, Damien strives to leave no one behind in the journey to self-improvement and education.

Senior Member

Nice tips Damien and thanks for showing me the unique group and user email format. :thumbs_up:

Occasional Visitor

I want to AVOID using email -- the whole point of implementing Yammer is to cut down on email while increasing communication. How can I get my message across without Yammer going to email OR cluttering my employees' desktop?

Trusted Contributor

Hi @AxInt


I would suggest that this comes down to setting up a governance model of how you want the team to communicate and reinforcing the messages to ensure compliance.


I'd try these steps if able:

1. Send out communications to your employees talking about the benefits of Yammer in reducing email clutter (e.g. Encourage that emails are appropriate for certain things (refer to list in the blog as baseline)).


I find having dot points of real like examples of clutter helps to paint the picture.


Let them know you intend to run training on this.


2. Run training around how to work with Yammer and communicate for private messages, group messages, and interacting with Groups. This sets the scene for how Yammer works and you can embed how you want them to work together. Training does not need to be long and boring, it can short and sharp showing exactly what you want them to do and how. They can adapt and evolve from there.


3. Encourage that emails are appropriate for certain things (refer to list in the blog as baseline).


4. Install the Yammer desktop app from so the app is upfront and notifications are easy to see and interact with.


5. If you don't want the email notifications, have them turn it off (or your admin could do it) as this would force them to check Yammer for updates.


I do believe that if a Yammer email notification is seen and an employee goes into Yammer to interact with the message, it's a win as the ultimate goal is to ensure they are on the one platform interacting with each other. Employees can easily delete emails or only be notified when there's a topic of interesting happening.


6. When posting in Yammer, @tag people to ensure that they are notified and can respond. It encourages people to take notice and reduces their excuse that they didn't know they had to see something.


Like any behaviour, it will take time to sink in for the above.


If you are the decision-maker, the power is yours!


Cheers and best wishes


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‎May 06 2019 12:32 PM
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